Volunteer Coordinator / Service Delivery Officer

  • Job Reference: AWDO-P7550
  • Date Posted: 23 November 2021
  • Recruiter: Guide Dogs
  • Location: Leeds, West Yorkshire
  • Salary: £20,598
  • Bonus/Benefits: Excellent Benefits
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Volunteer Coordinator / Service Delivery Officer vacancy in Leeds, West Yorkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Volunteer Coordinator / Service Delivery Officer with previous experience of working with and co-ordinating volunteers, and the ability to communicate effectively and tactfully, is required to join our team at Guide Dogs.

 

SALARY: Starting from £20,598 per annum (starting salary) + Excellent Benefits

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Leeds, West Yorkshire with opportunities to work from home as well as the office

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, 9am – 5pm Monday to Friday

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Volunteer Coordinator / Service Delivery Officer with previous experience of working with and co-ordinating volunteers, and the ability to communicate effectively and tactfully.

Working as the Volunteer Coordinator / Service Delivery Officer you will coordinate the volunteers working in operational service delivery.

As the Volunteer Coordinator / Service Delivery Officer you will ensure all our dogs and customers receive the care and support required from our operational volunteer roles – without whom none of our services would be possible.

 

DUTIES

As the Volunteer Coordinator / Service Delivery Officer your duties will include:

  • Coordinate and oversee the volunteering programmes across the range of canine, children and adults services
  • Work closely with Operations Managers and delivery colleagues to make suitable and sustainable plans for volunteering programmes
  • Provide information to local volunteering staff that enables them to plan for and focus targeted volunteer recruitment activities
  • Inform and support production of advertising campaigns required to attract potential volunteer opportunities in line with guidance
  • Work with potential volunteers for operational roles ensuring they have a positive and timely experience
  • Ensure that databases are kept up to date with accurate information and data
  • Coordinate and plan with technical colleagues for essential technical training inputs and opportunities for continuous training/learning
  • Support the development of new lead and key volunteer opportunities that could support the growth of operational services
  • Monitor and evaluate the volunteer journey and experience within Operations volunteering programmes

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

CANDIDATE REQUIREMENTS

Essential

  • Previous experience of working with and co-ordinating volunteers
  • Experience of coordinating/delivering training programmes
  • Experience of working with people in a customer-service related field
  • Experience working with CRM databases, and maintaining accurate records
  • GCSEs in Maths and English at grade C or above, or equivalent qualifications OR extensive work experience that demonstrates the ability to undertake the requirements of the role
  • Knowledge of the benefits of working with volunteers and how to keep them engaged with their charity work
  • Competent computer skills, word, excel, outlook and databases
  • Ability to communicate effectively and tactfully both verbally and in writing
  • Proven ability to plan and organises own workload
  • Demonstrates understanding and ability to manage self, and work with others at all levels
  • Proven ability to build and maintain effective relationships
  • Proven experience of effective problem solving, including making difficult judgements and decisions in sensitive situations
  • Demonstrates ability to appropriately challenge inappropriate behaviours and manage emotive information
  • Eligibility to work in the UK

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

 

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7550

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leeds, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.