Trainee First Line Technical Support Engineer – Service Desk / Helpdesk

  • Job Reference: AWDO-P4958
  • Date Posted: 22 August 2019
  • Recruiter: AWD online
  • Location: Theale, Berkshire
  • Salary: £21,000 to £24,000
  • Bonus/Benefits: + Benefits
  • Sector: I.T. & Communications, Graduate / Trainee
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Trainee First & / or Second Line Technical Support Engineer who has some commercial experience supporting IT infrastructures and networks with excellent customer service skills and a passion for IT is required for a busy IT helpdesk / service desk within a well-established Company based in Theale, Berkshire.

 

SALARY:  £21,000 - £24,000 per annum (depending on experience) + Benefits (32 Days Holiday per Year (including Bank Holidays), Free Onsite Parking, Modern Office Space with an easy commute from Junction 12 of the M4, plus Additional Product Training)

LOCATION: Theale, Berkshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9am – 5pm Monday to Friday

 

** All Levels of Experience Considered **

 

KEY REQUIREMENTS: In addition to some previous Helpdesk Support experience you will also be required to have a Drivers Licence

Recent Computer Science Graduates or candidates that have completed a computer or networking related qualification or course such as a BTEC or A-Level computer science qualification, A+, MCSE certification or equivalent with some commercial experience will be considered.

 

JOB OVERVIEW

We have a fantastic new job opportunity within a busy IT helpdesk / service desk for a Trainee First & / or Second Line Technical Support Engineer who has some commercial experience supporting IT infrastructures and networks with excellent customer service skills and a passion for IT.

The company provide cutting edge, specialist software applications that are being relied upon daily in more than 1000 locations around the world.

This is a customer facing role, the passion to deliver customer satisfaction, high attention to detail and the ability to communicate effectively are essential.

Enthusiasm and a willingness to learn is vital, although formal qualifications in relevant computing subjects are desirable, they are not mandatory.

Working as the Trainee First & / or Second Line Technical Support Engineer you will join the company’s busy IT Helpdesk / Service Desk Team, supporting a wide range of customers from System Operators to IT Infrastructure Specialists that use the company’s specialist software (additional technical product training will be provided).

As the Trainee First & / or Second Line Technical Support Engineer you will have excellent customer service and troubleshooting skills with the ability to resolve and fix problems, upgrade and install software remotely and in person. Although additional technical product training will be provided, you may have some previous experience working on a busy IT helpdesk and this would be an advantage.

As a successful candidate, you will have a great opportunity to join this well-established company that can offer excellent career development opportunities.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

CANDIDATE REQUIREMENTS

As the Trainee First & / or Second Line Technical Support Engineer you will have the following attributes:

  • Understanding of working with relational databases, including Microsoft SQL Server
  • Competence with Internet technologies
  • Experience of Networking and Infrastructure support
  • A full driving licence
  • Recent Computer Science Graduates or candidates that have completed a Computer or networking related qualification or course such as a BTEC or A-Level computer science qualification, A+, MCSE certification or equivalent with some commercial experience will be considered

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4958

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Theale, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online operates as an employment agency

awd online | http://www.awdo.co.uk