Team Leader - Internal Customer Retention Manager

  • Job Reference: AWDO-P3555
  • Date Posted: 3 August 2017
  • Location: Sale, Trafford, Greater Manchester
  • Salary: £24,000 to £33,000
  • Bonus/Benefits: OTE + Benefits
  • Sector: Customer Service, Sales, Management
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Team Leader / Internal Customer Retention Manager with good time management, motivational skills and a positive attitude is required for a Global Company based in Sales, Trafford, Greater Manchester.

 

SALARY: up to £24,000 Basic Salary / £33,000 OTE (includes basic salary) + Benefits

 

** Excellent Career Prospects Available **

** Full Training Provided **

 

KEY REQUIREMENTS: Candidates should have good time management skills, a positive attitude, be self-motivated and results driven. You will have a strong knowledge of telesales techniques and processes and have exceptional analytical and listening skills.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Team Leader / Internal Customer Retention Manager with good time management, motivational skills and a positive attitude.

Working as the Team Leader / Internal Customer Retention Manager you will assist the Telesales Manager in the planning, administering, monitoring and optimizing the performance of the team.

Your responsibilities as the Team Leader / Internal Customer Retention Manager will involve ensuring that the daily work schedules for the team are prepared, distributed and adhered to.

As a successful candidate you will have a great opportunity to join this well-established, Global Company that can offer excellent career development opportunities for the right candidate.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties and responsibilities as the Team Leader / Internal Customer Retention Manager include:

  • Ensuring that daily work schedules for the team are prepared, distributed and adhered to
  • Assist the Telesales Manager in planning, administering, monitoring and optimizing the performance of the team
  • Embracing the vision, mission and values of the company
  • Motivate and inspire the team to meet and exceed sales targets
  • Resolving employee issues
  • Coaching the team on a day-to-day basis
  • Handle and escalate calls, complaints, questions and queries

 

IDEAL CANDIDATE REQUIREMENTS

  • Previous team leader experience in an equivalent telephone based customer service business-to-business capacity
  • Proven success in building and maintaining successful business-to-business relationships via telephone contact
  • Excellent organisational, interpersonal and communication skills are required, both written and oral
  • Strong telephone based communication skills are critical
  • Excellent knowledge of MS Office tools such as Excel and Word
  • Good time management skills
  • Self-motivated with a positive attitude
  • Natural flair for coaching, motivating and interacting with people
  • Candidates will be required to be CRB / DBS checked, if not already in possession, which the client will arrange

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

Full-Time, Permanent Jobs, Careers and Vacancies in Sale, Trafford, Greater Manchester

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