Service Manager / Mental Health Services Support

  • Job Reference: AWDO-C7381
  • Date Posted: 20 October 2021
  • Recruiter: AWD online
  • Location: Folkestone, Kent
  • Salary: £27,800 to £30,693
  • Bonus/Benefits: pro rata + Benefits (see below)
  • Sector: Social Care, Healthcare & Medical
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Social Care Jobs. Mental Health Support Service Manager Jobs, Careers & Vacancies in Folkestone, Kent Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Mental Health Support Service Manager with excellent leadership and communication skills, experience of managing effective and safe service delivery and confidence in leading on relationship and performance management, is required for a well-established Charity based in Folkestone, Kent.


SALARY: £27,800 - £30,693 pro rata + Benefits (see below)

LOCATION: Covering the South Kent Coast - office base is negotiable and an element of home working will be considered

JOB TYPE: Full-Time, Fixed Term Contract until end March 2023 (with potential for extension)

WORKING HOURS: 37.5 Hours per Week, 9am – 5pm Monday to Friday (some flexibility may be required)


KEY REQUIREMENT: Candidates will require a full UK Driving Licence and access to a vehicle for work purposes and must be willing to undertake travel across the South Kent Coast.



We have a fantastic new job opportunity for a Mental Health Support Service Manager with excellent leadership and communication skills, experience of managing effective and safe service delivery and confidence in leading on relationship and performance management.

The Charity supports people who are homeless, experience mental illness and are vulnerable and isolated.  Their mental health services support some of the most vulnerable and excluded people in Kent.  They make a difference to thousands of people’s lives every year.

As the Mental Health Support Service Manager you will develop the quality and improvement of services, monitoring their impact and effectiveness, as well as seeking insights to continually develop them.

The Mental Health Support Service Manager will manage performance and risk related to their relevant service, ensuring effective partnerships and enabling effective pathways for those supported.

This is a new role within the team, so there is scope to shape how it works and build on the success of the service across Kent and Medway. 



Your main duties and responsibilities as the Mental Health Support Service Manager will include:

Leadership & Development

  • Support the development of the service enabling clarity of service pathways, responsiveness to need and evidence of impact
  • Management of effective service delivery, including quality assurance structures and systems
  • Manage effective risk and safeguarding practice for the service
  • Oversee and manage budgets
  • Proactively establish and maintain effective partnerships and collaborations
  • Seek and respond to client insights


Performance and Evaluation

  • Support the development, implementation and management of the services’ outcome measurement and monitoring, enabling evidence of need, reach and impact
  • Lead on the operational mobilisation and implementation of new services
  • Manage the performance of the service, ensuring it meets commissioner and funder requirements, as well as quality standards
  • Prepare and present accurate and timely reports to line managers to demonstrate performance and identify opportunities for improvement


Staff Management

  • Recruit and develop high-performing staff with the skills and competencies to provide high quality, trauma-informed services
  • Effectively manage a dispersed staff and volunteer team
  • Manage staff absence and capacity ensuring that services are always able to deliver quality, meeting contractual requirements and within budgets
  • Undertake all line management responsibilities including induction, holding regular one to ones and annual PDRs with direct line reports


Growth & Business Planning

  • Build and maintain strong relationships with colleagues and external partners
  • Involvement in the effective strategic planning for the service
  • Proactively identify service improvement opportunities and implement them to develop the service of the future



  • Relevant qualification in management at level 3 or above or commitment to work towards this
  • Experience of collaborating and working with multiple partner organisations
  • Experience of making autonomous decisions to manage teams e.g. capacity planning, adapting models to meet service needs
  • Experience of improving and managing services, projects or contracts
  • Skilled communicator, able to provide a leadership voice and inspire others
  • Ability to analyse and interpret management information
  • The ability to identify solutions to problems and implement and evaluate them
  • Ability to lead and manage a team as well as lead and manage change within services
  • Full driving license and the use of a vehicle



  • Free life insurance
  • Flexible working hours
  • 25 days holiday per year (increasing to 30 days after 5 years’ service)
  • Pension scheme (contributions matched up to 7%)
  • Access to an Employee Assistance Programme and trained Mental Health First Aider's



By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.



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