Mental Health Support Service Manager with experience of managing effective and safe service delivery, including quality assurance structures and systems, strong communication and collaboration skills and experience of overseeing and managing budgets, is required for a well-established Charity based in Canterbury, Kent, South East England.
SALARY: £27,800 - £30,693 pro rata + Benefits (see below)
LOCATION: Canterbury, Kent, South East England – Office location is negotiable and an element of home working will be considered
JOB TYPE: Full-Time, Fixed Term Contract
WORKING HOURS: 37.5 Hours per Week, 9am – 5pm Monday to Friday (some flexibility may be required)
KEY REQUIREMENT: Candidates will require a full UK Driving Licence and access to a vehicle for work purposes and must be willing to undertake travel across Kent and Medway
We have a fantastic new job opportunity for a Mental Health Support Service Manager with experience of managing effective and safe service delivery, including quality assurance structures and systems, strong communication and collaboration skills and experience of overseeing and managing budgets.
This role will focus on the highly successful service leading on working with network partners who provide a range of services, including peer support, employment, recovery services and supported accommodation to some of the most vulnerable and excluded people in Kent.
As Mental Health Support Service Manager you will confident in leading on relationship and performance management, service review and development, with the ability to effectively manage risk. You will be a highly skilled communicator, with experience of working with a range of stakeholders.
The Mental Health Support Service Manager is a new role within the team, so there is scope to shape how it works and build on the success of the service across Kent and Medway.
Your main duties and responsibilities as the Mental Health Support Service Manager will include:
Leadership & Development
- Support the development of the Mental Health service enabling clarity of service pathways, responsiveness to need and evidence of impact
- Management of effective service delivery, including quality assurance structures and systems
- Manage effective risk and safeguarding practice for the service
- Oversee and manage budgets
- Proactively establish and maintain effective partnerships and collaborations
- Seek and respond to client insights
Performance and Evaluation
- Support the development, implementation and management of the services outcome measurement and monitoring, enabling evidence of need, reach and impact
- Lead on the operational mobilisation and implementation of new services
- Manage the performance of the service, ensuring they meet commissioner and funder requirements, as well as quality standards
- Prepare and present accurate and timely reports to line managers to demonstrate performance and identify opportunities for improvement
- Recruit and develop high-performing staff with the skills and competencies to provide high quality, trauma-informed services
- Effectively manage a dispersed staff and volunteer team
- Manage staff absence and capacity ensuring that services are always able to deliver quality, meeting contractual requirements and within budgets
- Undertake all line management responsibilities including induction, holding regular one to ones and annual PDRs with direct line reports
Growth & Business Planning
- Build and maintain strong relationships with colleagues and external partners
- Involvement in the effective strategic planning for the service
- Proactively identify service improvement opportunities and implement them to develop the service of the future
- Relevant qualification in management at level 3 or above or commitment to work towards this
- Experience of collaborating and working with multiple partner organisations
- Experience of making autonomous decisions to manage teams e.g. capacity planning, adapting models to meet service needs
- Experience of improving and managing services, projects or contracts
- Skilled communicator, able to provide a leadership voice and inspire others
- Ability to work under pressure
- Ability to analyse and interpret management information
- The ability to identify solutions to problems and implement and evaluate them
- Ability to lead and manage a team as well as lead and manage change within services
- Full driving license and the use of a vehicle
- 25 days holiday per year (increasing to 30 days after 5 years’ service)
- Pension scheme (contributions matched up to 7%)
- Access to an Employee Assistance Programme and trained Mental Health First Aider's
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P7299
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