Senior IT Support Engineer / Service Desk Technician

  • Job Reference: AWDO-P7770
  • Date Posted: 29 December 2021
  • Recruiter: AWD online
  • Location: Milton Keynes, Buckinghamshire
  • Salary: £40,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

IT & Communication Jobs. Senior IT Support Engineer / Service Desk Technician Jobs, Careers & Vacancies in Milton Keynes, Buckinghamshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Senior IT Support Engineer / Service Desk Technician with good troubleshooting, User support and technical skills covering Office 365, Microsoft Azure, Windows Server, Active Directory, Windows 10, Networking, Firewalls, VMWare, Hyper-V, PC and Server Hardware is required for busy help desk with an IT Solutions Company based in Milton Keynes, Buckinghamshire.

 

SALARY: up to £40,000 per annum (Depending on Experience)

LOCATION: Milton Keynes, Buckinghamshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior IT Support Engineer / Service Desk Technician with good troubleshooting, User support and technical skills covering Office 365, Microsoft Azure, Windows Server, Active Directory, Windows 10, Networking, Firewalls, VMWare, Hyper-V, PC and Server Hardware.

Working as a Senior IT Support Engineer / Service Desk Technician you will provide a first-class User support service, acting as an escalation point for the 1st Line and 2nd Line Support Teams.

You will be an experienced Senior IT Support Engineer / Service Desk Technician and ideally come from the background of an IT Managed Service Provider. You will be a motivated, natural problem solver with the capacity to work in a fast-paced environment.

It is essential to have a passion for technology and provide outstanding customer service

As a successful candidate you will join a company that has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. The company pride themselves in having a team ethos and employee-centric environment.​

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as a Senior IT Support Engineer / Service Desk Technician will include:

  • Providing efficient and effective customer service to end-users, clients and other stakeholders in line with the company’s IT’s standards
  • Acting as an escalation for the 1st Line / 2nd Line Support Team for all technical service requests
  • Logging and maintaining support issues detail throughout a service ticket lifecycle
  • Responding appropriately to more complex problems through escalation
  • Prioritisation and management of workload to ensure client SLAs are met
  • Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI's
  • Identifying opportunities for improvement both technically and in processes

 

CANDIDATE REQUIREMENTS

  • Previous demonstrable experience in a Senior IT Support Technician role (ideally from an IT MSP)
  • Able to deliver and troubleshoot complex technical solutions and a good problem solver
  • Strong communication and documentation skills

 

Good Technical Knowledge in:

  • Office 365
  • Microsoft Azure
  • Windows Server
  • Active Directory
  • Windows 10
  • Networking & Firewalls
  • VMware & Hyper-V
  • PC & Server hardware

 

DESIRABLE

  • Qualifications / Certifications or working towards MCSE / MCITP and/or CCNA is desirable
  • Technical Knowledge in SharePoint

 

BENEFITS

  • 24 Days Holiday - Increasing with 3 years + service
  • Excellent training / development opportunities
  • Paid technical training portal and exam bonus
  • Perkbox - Hundreds of different perks delivered to your mailbox weekly
  • Paid for company nights out
  • Health cash plan - This includes 40% off Nuffield Gyms

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7770

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Milton Keynes, Buckinghamshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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