Retail Sales Assistant – Travel Money Customer Service Advisor

  • Job Reference: AWDO-P3814
  • Date Posted: 24 November 2017
  • Recruiter: AWD online
  • Location: Warwick, Warwickshire, West Midlands
  • Salary: £5,004
  • Bonus/Benefits: (£8.02 per hour) + Benefits
  • Sector: Banking, Insurance & Financial Services, Customer Service, Retail, Sales
  • Job Type: Permanent
  • Work Hours: Part Time
  • Contact: CV Response Team

Job Description

Retail Sales Assistant / Travel Money Customer Service Advisor with excellent customer facing skills required on a part-time basis for a Global Company based in Warwick, Warwickshire, West Midlands.

Previous experience in Foreign Exchange / Travel Money would be desirable, although not essential as Full Training will be provided.


SALARY: £5,004 per annum (£8.02 per hour) + Benefits

BENEFITS: Enhanced Overtime Pay and Bank Holiday Working Payments, Contributory Pension Scheme, Flexible Benefits including Childcare Vouchers, Opportunity to Study for an NVQ in Customer Service, Staff Canteen Discount, Option to Buy or Sell Holiday Entitlement, Private Medical Cover, Location Pay / Cost of Living Pay Enhancement, Free Staff Parking, Staff Rates on Currency, Free Uniform plus Employee Assistance (Phone Counselling and up to 8 F2F Counselling Sessions).

This role requires shift work that works on a rotation basis including weekends, which may also require working on a Bank Holiday if it falls on your scheduled shift (there are various shifts between 8:30am to 8:30pm)


LOCATION: Warwick, Warwickshire, West Midlands

WORKING HOURS: 12 Hours per week


** Ideal candidates will have great communications skills with the ability to sell within a retail based environment. You should have good numerical skills and ideally achieved a ‘C’ or above in Maths GCSE (or equivalent) as this would be extremely desirable **


PLEASE NOTE: Candidates should live with a 12 mile radius of Warwick, Warwickshire



Fancy working for the world's leading foreign exchange specialist? With over 1,200 stores and 1,000 ATMs, with customers in over 71 countries around the world and always at the forefront of the world’s travel money.

We have a fantastic new job opportunity in one of the Company’s stores for a friendly and motivated Retail Sales Assistant / Travel Money Customer Service Advisor that enjoys working within a customer facing environment.

Working as the Retail Sales Assistant / Travel Money Customer Service Advisor you will support customers in buying and selling foreign exchange, as well as providing advice and support around the full range of products. 

As the Retail Sales Assistant / Travel Money Customer Service Advisor your role will involve dealing with cash counting and balancing, whilst adhering to compliance, legal and regulatory standards. You’ll be working towards the delivery of key targets, including (but not limited) to financials, customer service and compliance. And of course, you’ll do all of this with a smile and provide excellent service to customers and airport travellers.

Working in a similar role or within a travel agents or banking environment would be extremely desirable, although not essential. However, successful candidates will need to have great customer service skills with the ability to sell within a retail based environment.



If this job looks like your ideal position and you would like the chance to work with this great Company as a Retail Sales Assistant / Travel Money Customer Service Advisor then please send in your CV as soon as possible for our Recruitment Team to review.



The Company has grown into far more than just travel money. They also process and deliver foreign currency orders for major banks, travel agencies, supermarkets, hotels and casinos, as well as distributing large quantities of foreign currency banknotes for customers including central banks and international financial institutions. They also play a hand in the money transfer and international payments spaces.



  • Excellent customer service skills with the ability to sell
  • Is comfortable working to targets and KPIs set by the business
  • Shows an understanding of business, commerce and finance
  • Is confident working with numbers
  • Excellent communication skills
  • Works to a high attention of detail
  • Basic IT skills (Microsoft Suite)
  • A clear credit and criminal history and 5 years of personal & work referencing (this can include education)



  • Previous experience within a similar role, travel agency or banking environment
  • Knowledge of Money handling procedures or Anti-Money Laundering
  • Knowledge of a second language
  • Attained a ‘C’ or above in Maths GCSE (or equivalent)
  • NVQ in Customer Service



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.


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