Mental Health & Social Care Outreach Service Manager who has in-depth experience of supporting homeless or vulnerable people and the ability to positively handle contact with clients with very complex needs is required for a well-established organisation based in Ashford, Kent.
SALARY: £27,800 - £30,693 per annum + Benefits
BENEFITS: Free life insurance, flexible working hours, 25 days holiday per year (increasing to 30 days after 5 years’ service) pro rata, company pension scheme (contributions matched up to 7%), access to an Employee Assistance Programme
LOCATION: Ashford, Kent
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week
We have a fantastic new job opportunity for a Mental Health & Social Care Outreach Service Manager who has in-depth experience of supporting homeless or vulnerable people and the ability to positively handle contact with clients with very complex needs.
As the Mental Health & Social Care Outreach Service Manager you will have experience of supporting people with very complex needs and a good understanding of the drivers of homelessness and the challenges and berries facing people who are rough sleeping. You will have a positive approach, leading and developing your staff to delivery high quality, trauma-informed services that build trust and support people to move away from homelessness for good.
Working as the Mental Health & Social Care Outreach Service Manager you will manage the day to day delivery and improvement of services. Working closely with the Area Manager you will develop the quality and improvement of services, monitor their impact and effectiveness, as well as seeking insights to continually develop them.
This role requires highly motivated and strong service leadership skills in developing staff, ensuring they work effectively and independently.
Your duties as the Mental Health & Social Care Outreach Service Manager include:
- Support the development of services enabling clarity of service pathways, responsiveness to need and evidence of impact
- Management of effective service delivery, including quality assurance structures and systems
- Manage effective risk and safeguarding practice for services
- Oversee and manage budgets, ensuring the services operate within limits, identifying issues and review opportunities against budget activity
- Work with the relevant Area Manager in supporting the development, implementation and management of services’ outcome measurement and monitoring, enabling evidence of need, reach and impact
- Lead on the operational mobilisation and implementation of new services
- Manage the performance of the services, ensuring they meet commissioner and funder requirements
- Prepare and present accurate and timely reports to line managers to demonstrate performance and identify opportunities for improvement
- Recruit and develop high-performing staff with the skills and competencies to provide high quality, trauma-informed services
- Effectively manage a dispersed staff and volunteer team
- Manage staff absence and capacity ensuring that services are always able to deliver quality, meeting contractual requirements and within budgets
- Undertake all line management responsibilities including induction, holding regular one to ones and annual PDRs with direct line reports
- Involvement in the effective strategic planning for services with the relevant Area Manager
- Proactively identify service improvement opportunities and implement them to develop the service of the future
- To participate in the charity’s out-of-hour’s on-call rota (KHC/Outreach routinely, other services may be required to cover)
- Relevant qualification in management at level 3 or above or commitment to work towards this
- Experience of collaborating and working with multiple partner organisations
- Experience of making autonomous decisions to manage teams e.g. capacity planning, adapting models to meet service needs
- Experience of improving and managing services, projects or contracts
- Skilled communicator, able to provide a leadership voice and inspire others
- Work under pressure to independently make changes to service delivery to ensure outcomes are achieved
- Analyse and interpret management information, using this knowledge to make key recommendations and improvements
- Identify solutions to problems and implement and evaluate them
- Lead and manage a team as well as lead and manage change within services
- Understanding of health and social care landscape
- Knowledge and commitment to client involvement and co-production
- Understanding of client risk and safeguarding issues and application in practice, including associated statutory and practice requirements
- Knowledge of regulatory data protection, governance and risk management requirements
- Commitment to developing and maintaining a high level of service to colleagues, clients, partners and other stakeholders
- Car user with full driving licence and access to own vehicle
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P7288
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