Operations Manager – Team Management / Leader

  • Job Reference: AWDO-P4576
  • Date Posted: 27 December 2018
  • Recruiter: AWD online
  • Location: Chorley, Lancashire, North West England
  • Salary: £35,000
  • Bonus/Benefits: up to + Benefits
  • Sector: Customer Service, Executive and Management
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Operations Manager with excellent team management and leadership skills is required to lead an Out of Hours Customer Service / Business Process Outsourcing (BPO) Team for a leading, well-established Company based in Chorley, Lancashire, North West England.


SALARY: up to £35,000 per annum (depending on experience) + Benefits (includes 25 Days Holiday per Annum, Private Healthcare (after qualifying period), Life Insurance (after qualifying period), Company Stakeholder Pension 

LOCATION: Chorley, Lancashire, North West England

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Thursday – Flexible -08:00hrs – 20:00hrs (two 20:00hrs finishes per week) and every other Saturday 


** Excellent Career Prospects **



We have a fantastic new job opportunity for an Out of Hours Customer Service / Business Process Outsourcing (BPO) Operations Manager with excellent team management and leadership skills.

Working as the Operations Manager you will provide leadership to achieve first class service delivery, exceptional quality and maximum efficiency in line with Company vision and values.

As the Operations Manager, you will report directly to the Head of Support and will lead, manage, motivate, inspire and shape the ‘Out of Hours’ Customer Service / BPO Department.

As a successful candidate, you will have a great opportunity to join a well-established Company that can offer excellent career development opportunities.



If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties and responsibilities as the Operations Manager:

  • Manage and motivate the team, building a culture of innovation and proactivity
  • Pro-actively engage customers and promote the services of the department
  • Manage customer relationships both internally and externally on operational matters
  • Monitor, maintain and raise service standards
  • Strong champion of processes and data-driven decision making to ensure maximum productivity and efficiency
  • Identify improvements where necessary and make recommendations on solutions
  • Take ownership for resolving day-to-day team issues
  • Hold regular meetings to ensure effective communications to the department
  • Through inspirational leadership engage, develop and train your team to consistently deliver exceptional standards, great customer service and strong financial controls
  • Ensure correct forecasting for staffing requirements
  • Report on issues such as staff development, training, quality, targets, service levels, productivity etc.



  • A background in customer service, Business Process Outsourcing (BPO) or operations management
  • Energetic, flexible, collaborative, creative, hard working
  • Exceptional written, oral, interpersonal and presentation skills
  • Demonstrable leadership and team building skills
  • Strong numerical skills with an analytical, problem solving mind set
  • Be proactive, motivated and metrics driven
  • Ability to work under pressure
  • Adaptable to change-This is a new and unestablished role that will constantly evolve
  • Well-developed organisational skills and excellent telephone manner
  • An outgoing personality, conscientious with an eye for detail and an eagerness to learn
  • An ability to motivate others
  • An ability to multi-task effectively through accurate planning, prioritisation and utilisation of own time and that of the teams
  • A willingness to be flexible and adaptable dependent upon the demands of the business dynamics



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.


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