Operations Manager / Children’s Services

  • Job Reference: AWDO-P7140
  • Date Posted: 14 September 2021
  • Recruiter: Guide Dogs
  • Location: Newcastle, Newcastle upon Tyne, North East England
  • Salary: £37,464
  • Bonus/Benefits: Starting from + Excellent Benefits
  • Sector: Education, Executive and Management
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Children’s Services Operations Support Manager vacancy in Newcastle, Newcastle upon Tyne, North East England Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Children’s Services Operations Support Manager with proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people, and a developed understanding of both child protection issues and the issues affecting all vulnerable groups is required by Guide Dogs.

 

SALARY: Starting from £37,464 per annum + Excellent Benefits

BENEFITS: 26 Days Holiday plus Bank Holidays. The Charity offers a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Newcastle, Newcastle upon Tyne, North East England with opportunities to work from home as well as the office

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, 9am to 5pm Monday to Friday. As a charity they are always keen to support flexible working as much as possible

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Children’s Services Operations Support Manager with proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people, and a developed understanding of both child protection issues and the issues affecting all vulnerable groups.

As the Children’s Services Operations Support Manager you will lead and manage a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.

Working as the Children’s Services Operations Support Manager you will manage a small team of Habilitation specialists, who are geographically spread across the North East and deliver a range of contracts predominantly to local authorities within the area.

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

DUTIES

Your duties as the Children’s Services Operations Support Manager will include:

  • Work with key collaborative partners ensuring dependencies both external (i.e. contracts) and internal are managed 
  • Lead the team to proactively identify and resolve areas of concern 
  • Ensure feedback and the voice of customers is utilised to achieve continuous improvement
  • Support the Regional Leadership Team to identify and implement funding opportunities or joint collaborative working in the sector
  • Provide first-line leadership, managing and developing a high performing operations team
  • Develop team working, knowledge-sharing and promote professional best working practice
  • Manage recruitment and staff resourcing in the team 
  • Ensure that strong volunteer and employee engagement is achieved through active listening and effective leadership
  • Manage staff and volunteers
  • Plan a defined staged delivery plan 
  • Support planning of long-term (5 year) delivery plans in line with strategic direction 
  • Monitor and evaluate against key performance indicators
  • Ensure that national (organisational / statutory / federation) standards are met and maintained through evaluation and engagement 
  • Monitor and respond to feedback 
  • Problem solve and initiate any service improvements needs for the team
  • Ensure that operations staff and volunteers support fundraising

 

CANDIDATE REQUIREMENTS

  • Certified Management qualification such as ILM or equivalent relevant work experience in a management, supervisory or volunteer management role 
  • Demonstrable experience of working in a professional management, supervisory or teaching / training role related to vulnerable people 
  • Experience of developing, supervising and / or managing performance in others (e.g. staff/volunteers), coaching and leading a team 
  • Able to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved
  • Experience of handling safeguarding concerns within a service delivery setting
  • Knowledge and understanding of effective management protocol
  • Knowledge of models of person-centred service delivery to adults, children, young people and their families
  • Knowledge and experience of ensuring safeguarding compliance within a team 
  • Knowledge of current legislation, policy and research relating to people with sight loss and/or disability. Up to date with current policies, practice and thinking in the Education and/or Health and Social Care sector 
  • A comprehensive knowledge of GDPR 
  • Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint) 
  • Health & Safety / compliance monitoring experience 
  • Demonstrates developed organisational, planning and time management skills  
  • Manages individual and team performance to deliver results

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

 

Please note: we reserve the right to close any of our vacancies early.

 

NO AGENCIES PLEASE

 

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7140

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent or Contract Jobs, Careers and Vacancies. Find a new job and work in Newcastle, Newcastle upon Tyne, North East England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.