Office Administrator / Customer Support Administration Assistant with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy is required for the well-established Customer Support Team of a global brand based in Egham, Surrey.
SALARY: £23,000 per annum + Benefits
LOCATION: Egham, Surrey
JOB TYPE: Full-Time, Permanent
We have a fantastic new job opportunity for a Office Administrator / Customer Support Administration Assistant with excellent administrative, customer services, data entry / data input, time-management, organisational and communication skills with the ability to work to a high level of accuracy.
Working as the Office Administrator / Customer Support Administration Assistant you will be the first point of contact for all customer interactions and will strive to maintain and build upon these existing relationships, exceeding customer expectations.
This role will require excellent written and verbal communication skills and the ability to act calm and professional when dealing with enquiries. You will also need excellent data entry / data input skills as you will be required to update the system to process orders, product returns and enter large amounts of data onto the database.
As the Office Administrator / Customer Support Administration Assistant you will have excellent multi-tasking skills with the ability to prioritise your work and be comfortable with a large amount of administrative tasks whilst managing customer enquiries.
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
As the Office Administrator / Customer Support Administration Assistant your duties and responsibilities include:
- Process orders, credit and debits
- Process returns and resolve complaints
- Answer phones, emails and web enquiries
- Make proactive calls and emails to customers
- Manage backorders and Outlook tasks on a daily basis
Successful candidates will have the following skills, experience and attributes:
- A strong customer focus is essential
- Must have excellent administrative skills
- Must have Microsoft Office skills
- CRM, SAP and/or strong Excel Skills would be advantageous
- Excellent communication skills
- Be able to work under pressure
- Have a positive outlook and a can do attitude
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P6466
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