Learning & Development Administrator / L&D Coordinator

  • Job Reference: AWDO-C8565
  • Date Posted: 27 April 2022
  • Recruiter: Guide Dogs
  • Location: Birmingham
  • Salary: £22,958 to £27,877
  • Bonus/Benefits: pro rata + Excellent Benefits
  • Sector: Administration, Customer Service
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Learning & Development Administrator / L&D Coordinator vacancy in Birmingham, West Midlands Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Learning & Development Administrator / L&D Coordinator with good administration skills, excellent customer service skills and experience of Learning Management Systems administration, including reporting, is required by Guide Dogs.

 

SALARY: £22,958 - £27,877 pro rata

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: This role will ideally be based out of the National Centre near Leamington, but applications from candidates across the UK will be considered

JOB TYPE: Full-Time, 18 Month Fixed Term Contract

WORKING HOURS: 9am – 5pm Monday to Friday, 35 hours per week

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Learning & Development Administrator / L&D Coordinator with good administration skills, excellent customer service skills and experience of Learning Management Systems administration.

As the Learning & Development Administrator / L&D Coordinator you will support the delivery of organisational-wide learning and development for volunteers and volunteer managers.

The Learning & Development Administrator / L&D Coordinator is a customer facing role, managing the process of onboarding, engaging and supporting volunteers and volunteer manages with their learning.  You will support them with administration tasks, system use and content creation whilst maximising the use of learning technologies and methodologies.

 

DUTIES

Your duties and responsibilities as the Learning & Development Administrator / L&D Coordinator will include:

  • Deliver volunteer learning within teams by providing administration support and maximising the use of digital technology
  • Set up learning for volunteers using the LMS and other learning systems, providing reports for compliance and development
  • Produce handouts, documentation, guidelines etc to support learning design and delivery
  • Create learning using internally approved programmes and systems e.g. Vyond, Rise in partnership with subject matter experts
  • Maintain and develop the content and evaluation of Welcome Events and the Volunteer Handbook in partnership with subject matter experts
  • Provide advice and support on the use and functionality of the Learning Management Systems
  • Support and provide system training to access and report on learning
  • Support in implementing policies, processes and procedures relating to maintenance, update, upgrade, integration and development of the LMS application and environment
  • Administration support to ensure volunteering services can operate in a smooth, efficient manner
  • Create and deliver communications to staff and volunteers to launch and embed learning using change management skills to maximise engagement
  • Be the first point of contact for all learning system enquiries
  • Support the Volunteering Learning and Organisational Development Manager with strategic priority projects as required

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

CANDIDATE REQUIREMENTS

  • Education or equivalent work experience to demonstrate the ability to work with people
  • Ability to operate learning systems and solutions using technology
  • Experience of an Administrative role within similar sized organisation and knowledge of event co-ordination
  • Creation of learning materials
  • Experience of using a LMS/LXP and developing solutions for the delivery of learning using technology
  • Demonstrable evidence of dealing with confidential issues sensitively and with total integrity
  • Demonstrable experience of working in a customer service environment
  • Proven experience of supporting projects to successful conclusion
  • Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
  • Knowledge of supporting the delivery of learning using technology
  • Experience of current/innovative business communication or cloud sharing devices such as: Zoom, SharePoint, Prezi etc.
  • Production of learning materials to meet disability criteria and accessibility
  • Development and creation of learning using e-learning packages i.e., Articulate Storyline, Rise, Video Learning
  • Eligibility to work in the UK

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

 

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C8565

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birmingham, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.