IT Support Technician – First & Second Line Engineer – Service Desk

  • Job Reference: AWDO-P4833
  • Date Posted: 24 May 2019
  • Recruiter: AWD online
  • Location: London
  • Salary: £25,000 to £28,000
  • Bonus/Benefits: + Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Service Desk IT Support Technician / First & Second Line Desktop Engineer with help desk support, networking / infrastructure and AV / Audio Visual equipment set-up experience is required for a well-established Company in London (Nearest Station - Hyde Park Corner Underground Station on the Piccadilly Line)

 

SALARY: up to £28,000 per annum (depending on experience) + Benefits

LOCATION: London (Nearest Station - Hyde Park Corner Underground Station on the Piccadilly Line)

JOB TYPE: Full-Time, Permanent

 

KEY REQUIREMENTS: Candidates should have technical experience with:

  • Windows 7 / 8 / 10
  • Windows Server 2008 R2 / 2012 R2 / 2016
  • Apple OSX / iOS
  • Microsoft Office 365
  • Active Directory
  • Basic Networking (IP addressing/routing)
  • Basic Security (Anti-Virus, Firewalls)
  • System Imaging (Clonezilla / WDS)
  • Audio Visual Support
  • Telephone system administration

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Service Desk IT Support Technician / First & Second Line Desktop Engineer with help desk support, networking / infrastructure and AV / Audio Visual equipment set-up experience.

Working as the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will provide 1st and 2nd line support to internal staff supporting PCs, Laptop Computers, Smart Phones, Telephony and AV / audio visual equipment.

As the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will also be expected to carry out project and infrastructure work, as well as basic training / inductions of new users.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as the Service Desk IT Support Technician / First & Second Line Desktop Engineer will include:

  • Provide 1st / 2nd line IT support to internal staff
  • Proactively support delegates and presenters during Company external events (AV / Audio Visual)
  • Identify IT training requirements
  • Create / maintain documentation
  • Create knowledge base articles
  • Carry out project / infrastructure work as requested by the Head of IT
  • Contribute to IT discussions around projects and research business solutions

 

IDEAL CANDIDATE REQUIREMENTS

TECHNICAL SKILLS

Essential

  • Windows 7 / 8 / 10
  • Windows Server 2008 R2 / 2012 R2 / 2016
  • Apple OSX / iOS
  • Microsoft Office 365
  • Active Directory
  • Basic Networking (IP addressing/routing)
  • Basic Security (Anti-Virus, Firewalls)
  • System Imaging (Clonezilla / WDS)
  • Audio Visual Support
  • Telephone system administration

 

Desirable

  • DHCP / DNS / Group Policy
  • VMware Administration
  • Advanced Networking (VLANs, ACLs, CLI)
  • Advanced Security (Encryption / DLP)
  • Firewall Administration
  • SQL Administration / IIS Administration
  • Alcatel-Lucent telephone administration

 

PERSONAL ATTRIBUTES

  • Friendly, positive, naturally helpful
  • Calm under pressure
  • Keen to learn new skills
  • Initiative-led, problem solver
  • Team player / collaborative thinker
  • Flexible / adaptable
  • Confident communicator (Written / Verbal)
  • Manages own time / prioritises own work

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4833

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