IT Support Technician / First and Second Line Support Engineer

  • Job Reference: AWDO-P8528
  • Date Posted: 14 April 2022
  • Recruiter: AWD online
  • Location: Sywell, Northamptonshire, East Midlands
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

IT & Communication Jobs. IT Support Technician / First and Second Line Support Engineer Jobs, Careers & Vacancies in Sywell, Northamptonshire, East Midlands Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

IT Support Technician / First and Second Line Support Engineer who has experience working on a busy Help Desk supporting Users with a wide range of technical issues is required for a well-established publisher based in Sywell, Northamptonshire

This is an excellent opportunity to expand your knowledge and experience the wonders of IT Support within our friendly team.

 

SALARY: Competitive

LOCATION: Sywell, Northamptonshire, East Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Flexible home working up to two days per week, 9am - 5:30pm but some out of hours or weekend work may be required from time to time

 

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Technician / First and Second Line Support Engineer who has experience working on a busy Help Desk supporting Users with a wide range of technical issues.

Working as an IT Support Technician / First and Second Line Support Engineer you will be the first point of call for IT issues that come in via the Help Desk Ticketing system and telephone. 

As an IT Support Technician / First and Second Line Support Engineer you will be user facing so must have the confidence to work with end users face-to-face or over the phone. 

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as an IT Support Technician / First and Second Line Support Engineer will include:

  • 1st / 2nd line support to all employees
  • Working on Service Desk Tickets as they come in; prioritising and escalating as required
  • Building new machines - both Mac and Windows to specific build notes

Key Technologies you will use:

  • Microsoft 365 products
  • Active Directory
  • Printers
  • Windows and Mac OS
  • FTP server/clients
  • Adobe CC
  • Networking
  • IP Telephony
  • Mobile and Tablet devices
  • Windows Server and SQL is beneficial but not essential
  • Ad hoc projects as required by your supervisor

 

CANDIDATE REQUIREMENTS

  • Previous experience in an IT support role would be highly beneficial however this is not essential providing you can prove a good understanding of IT support (particularly some of the things listed above) and a willingness to learn!
  • A good understanding of IT support
  • A willingness to learn
  • Excellent communication skills
  • Good telephone manner
  • Good problem solving skills

 

The company is committed to building a diverse workforce through positive action. Currently, Black, Asian and Multi-Ethnic employees are under-represented in their workforce and they actively encourage applicants from these groups.

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8528

Full-Time, permanent Jobs, Careers and Vacancies. Find a new job and work in Sywell, Northamptonshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk