IT Support & Service Delivery Engineer / IS Technical Expert

  • Job Reference: AWDO-P6081
  • Date Posted: 1 February 2021
  • Recruiter: Guide Dogs
  • Location: Reading, Berkshire
  • Salary: £34,688 to £36,729
  • Bonus/Benefits: + Excellent Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. IT Technical Expert / Service Delivery Strategy Specialist vacancy in Reading, Berkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

IT Support & Service Delivery Engineer / IS Technical Expert with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes is required by Guide Dogs based in Reading, Berkshire.

Candidates must have:

  • Microsoft Modern Workplace experience
  • Advanced Windows 10 support and deployment experience
  • Microsoft Intune deployment
  • Management of Windows 10, Android and iOS including application packaging
  • Office 365 skills, email, SharePoint

 

SALARY: £34,688 – £36,729 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

LOCATION: Reading, Berkshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday to Friday 9am – 5pm, 37.5 hours per week. As a charity, we’re always keen to support flexible working as best we can.

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support & Service Delivery Engineer / IS Technical Expert with significant experience of working within an IT support and delivery environment, strong documentation and knowledge sharing skills and proven experience in a technical service environment with positively delivered outcomes.

Working as the IT Support & Service Delivery Engineer / IS Technical Expert you will lead project work and improvements in BAU activity in the IS Team.  You will identify possible improvements and coordinate cross-directorate implementation of new initiatives which will support the delivery of organisational strategy and keep a future focus on the Charity’s technological capabilities.

As the IT Support & Service Delivery Engineer / IS Technical Expert you will be skilled in producing technical documentation and will have the ability to explain complex technical subjects to non-technical people.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by Guide Dogs and the thousands of people they help.

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

DUTIES

Your duties and responsibilities as the IT Support & Service Delivery Engineer / IS Technical Expert will include:

  • Work with IT services across the organisation, advising the Head of IS Operations with implementation of business plans, projects, technical implementation and improvements for a modern workplace
  • Be responsible for the continued assessment and implementation of our IT technology, solutions, devices, policies and processes
  • Identify trends and potential risks with the technology and user IS capability, analyse and troubleshoot problem trends, identify and implementing technical solutions and improvements to user IS capability/self-sufficiency
  • Advise and work in collaboration with IS management and other departments on the continuous improvement of our existing environment and the implementation of solutions for a modern workplace
  • Test, design and implement technical changes for IS Service Delivery and wherever possible implement automated solutions
  • Lead projects and strategic direction, manage workstreams assigned to IS Service Delivery
  • Contribute to IT department policies, standards and strategic direction
  • Lead/contribute to the procurement of I.T. user equipment identifying problems, analysing requirements, evaluating options
  • Identify and implement IS process and procedure improvements

 

CANDIDATE REQUIREMENTS

Essential

  • Degree in Computer Science or equivalent relevant experience
  • IT Related certifications: ICT, MCSA, MCP, CompTIA or relevant experience
  • Significant experience of working within an IT support and delivery environment
  • Proven and demonstrable experience gained in technical service environment with positively delivered outcomes
  • Implementing industry best practice methodologies / frameworks e.g. ITIL certification
  • Significant experience of the Microsoft modern workplace technology stack and associated licencing
  • Good working knowledge of ITIL and ISO standards relevant to IT service delivery
  • Required to maintain own knowledge of relevant Microsoft technological advances
  • Skilled in producing technical documentation
  • Ability to explain complex technical subjects to non-technical people
  • In-depth experience with the core Microsoft technology stack including: Azure Active Directory, MFA, SSO, GPO, DHCP, SCCM
  • In-depth experience with the Microsoft Modern Workplace technology stack including: Office 365, Enterprise Mobility and Security, Intune, Microsoft Teams, SharePoint
  • In-depth Windows 10 experience including deployment and modern management through Intune including application packaging
  • In-depth knowledge of PowerShell and scripting technologies
  • VPN and edge connectivity supporting remote working
  • WiFi and LAN technologies i.e. Meraki, Cisco switching and access points

Desirable

  • MCP/MCSE
  • Exposure to Azure IaaS, SaaS and PaaS
  • Office 365 productivity tools such as Power Apps, Flow etc.
  • Citrix VA and Desktops
  • Apple iOS and Android
  • Microsoft BitLocker Administration and Monitoring (MBAM)
  • Automated AD Management tools such as ADManager Plus

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P6081

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.