IT Support Engineer / Technical Service Desk Analyst / 1st & 2nd Line

  • Job Reference: AWDO-P7717
  • Date Posted: 29 December 2021
  • Recruiter: AWD online
  • Location: Barry, Vale of Glamorgan, Wales
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Bonus/Benefits: up to £25,000 per annum + Benefits (See Below)
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

IT & Communication Jobs. First and Second Line IT Support Engineer / Technical Service Desk Analyst Jobs, Careers & Vacancies in Barry, Vale of Glamorgan, Wales Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

First and Second Line IT Support Engineer / Technical Service Desk Analyst who has good hardware and software troubleshooting skills with the ability to provide both remote and deskside support is required for a busy helpdesk based in Barry, Vale of Glamorgan, Wales.

 

ALL LEVELS OF EXPERIENCE CONSIDERED

 

Times are good for the company, and they want to find the right person to join the team.

 

If you’re looking for a new challenge in a growing company then we want to hear from you!

 

SALARY: up to £25,000 per annum (depending on experience) + Benefits (See Below)

LOCATION: Hybrid. Split between working remotely from home and the office in Barry, Vale of Glamorgan, Wales (Must live fairly local on the outskirts of Cardiff)

JOB TYPE: Full-Time, Permanent

 

PLEASE NOTE: Candidates will need a full driving licence and access to a vehicle with appropriate business use insurance as you will also be required to attend customer sites when required to install hardware or resolve software issues that cannot be resolved remotely.         

 

JOB OVERVIEW

We have a fantastic new job opportunity for a First and Second Line IT Support Engineer / Technical Service Desk Analyst who has good hardware and software troubleshooting skills with the ability to provide both remote and deskside support.

As a First and Second Line IT Support Engineer / Technical Service Desk Analyst you’ll work in a role where no day is the same. You could be tackling issues on the front line or deployed to site to get hands on! Not only will this role provide you with the opportunity to develop your skills and gain experience in the role, but you will also have the opportunity to work alongside the company’s other Network, Infrastructure, and Cyber Security Teams.

 

ABOUT THE COMPANY

The company is a highly accredited managed IT services and consultancy provider, specialising in cyber security, infrastructure, and communications. Trusted by UK enterprise customers for more than 25 years, their reputation has stemmed from successfully enabling business objectives through technology.

Also, as the UK’s leading independent authority on Cyber Essentials certifications, the company is more active than ever in making organisations and their employees safer from cyber threats. They believe in exceeding expectations through a genuinely valuable approach to customer care, backed up with a complete 24/7 NOC / SOC benefiting from the latest monitoring and proactive support capabilities.

The fact that four of every five team members is an accredited engineer reflects their uncommon commitment to technical skills and expertise. They are the techies who make IT work, and they invest heavily in understanding and supporting each of their customers’ unique business needs.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as a First and Second Line IT Support Engineer / Technical Service Desk Analyst include:

  • Act as the first point of contact on the helpdesk
  • Manage incoming support issues in a professional, courteous manner
  • Correctly log incidents categorising and prioritising them
  • Conduct full and thorough diagnostics with end users to enable first time resolution
  • Allocation and escalation of calls to appropriate team
  • Ensure all calls are processed and progressed within SLA’s
  • Manage calls through their lifecycle pro-actively keeping the customer informed of progress
  • Manage several scheduled tasks such as backups for customers
  • Assist in the delivery of projects as required
  • Provide technical support to staff as required
  • Assist in the build of PC, server and network hardware
  • Update technical documentation
  • Provide pre-sales technical expertise to non-technical staff
  • Act as a point of contact for third party suppliers and customer support if required
  • Visit customer sites for scheduled on-site days and ad hoc requirements

 

CANDIDATE REQUIREMENTS

As a First and Second Line IT Support Engineer / Technical Service Desk Analyst you will have the following desirable skills, experience and attributes:

  • Windows 2003/2008/2012/2016 server operating systems
  • Experience with administering Office 365
  • Experience with SharePoint
  • Exchange and active directory administration
  • Experience of working in a customer facing role
  • Experience of working in a similar help desk role
  • MCSE
  • CompTIA A+
  • CompTIA Networking+
  • A keenness to stay up to speed on trends and developments in IT
  • Help Desk technologies and Microsoft desk top products
  • A willingness to attend training courses as and when required

 

COMPANY BENEFITS

  • Excellent ongoing professional and career development opportunities
  • Access to the latest technologies in the demo lab
  • With 20 years experience, join one of the longest established Cisco Premier Partners in South Wales
  • Gym membership
  • Free parking and onsite cafe

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7717

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Barry, Vale of Glamorgan, Wales. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk