IT Help Desk Support Engineer / First Line Service Desk Analyst

  • Job Reference: AWDO-P8559
  • Date Posted: 27 April 2022
  • Recruiter: AWD online
  • Location: Dudley, West Midlands
  • Salary: £20,805
  • Bonus/Benefits: + Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

IT & Communication Jobs. IT Help Desk Support Engineer / Service Desk Analyst / First & Second Line Jobs, Careers & Vacancies in Dudley, West Midlands Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills is required for an IT solutions company based in Dudley, West Midlands.

 

SALARY: £20,805 per annum + Benefits

LOCATION: Dudley, West Midlands

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 12 Hours per Day, 3 Days on, 3 Days off

 

JOB OVERVIEW

We have a fantastic new job opportunity for a First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills.

Working as a First Line IT Help Desk Support Engineer / Service Desk Analyst you will be the first point of contact for customers, your friendly and helpful demeanour is crucial as you diagnose and solve customers IT issues or escalate them to the company’s field service engineers, keeping the customer updated every step of the way.

As a First Line IT Help Desk Support Engineer / Service Desk Analyst you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

CANDIDATE REQUIREMENTS

As a First Line IT Help Desk Support Engineer / Service Desk Analyst you will have the following attributes:

  • A brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues
  • Excellent IT skills, with an understanding of network and database structures alongside computer hardware and windows desktop support
  • Experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously is desirable
  • Excellent written, verbal and interpersonal skills are essential when liaising with customers

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8559

Full- Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Dudley, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk