Independent Living Advisor / Housing Support Worker

Independent Living Advisor / Housing Support Worker who has excellent communication, interpersonal and IT skills, good problem-solving ability and a desire to support vulnerable people, is required for a well-established housing provider based in Bridgewater, Somerset.

SALARY: £25,979 - £27,334 per annum (dependent on experience) + Generous Benefits

LOCATION: Hybrid Working split between working from home and the office in Bridgewater, Somerset – with travel to customers’ sites

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENT: A full UK Driving Licence is essential for this role

APPLICATION PROCESS: You will need to complete an Application Form which we will email through with the Recruitment Pack once you’ve applied via this site. Please keep an eye out for our email.

JOB OVERVIEW

We have a fantastic new job opportunity for an Independent Living Advisor / Housing Support Worker who has excellent communication, interpersonal and IT skills, good problem-solving ability and a desire to support vulnerable people.

Working as the Independent Living Advisor / Housing Support Worker you will provide customers with assistance that enables them to maintain independent lives within their own homes, in a safe sheltered environment.

As the Independent Living Advisor / Housing Support Worker you will manage a case load of tenancy contacts to those customers living in Independent Living Schemes on the various levels of service.

The successful candidate will be joining an award-winning organisation committed to colleague engagement, where every colleague is valued and heard.

The organisation can offer you excellent professional development, training, and support to enable you to achieve your full potential.

If this role excites you and you are keen to join a small but passionate team of people working for customers and at a leading Arm’s Length Management Organisation (ALMO) then the company look forward to hearing from you.

DUTIES

Some of the duties as the Independent Living Advisor / Housing Support Worker include:

• Manage a caseload of welfare calls/support calls/visits to those customers receiving a bronze/silver/gold level of service

• Ensure customers are provided services & offered support that enables them to maintain independent lives within their own homes in a sheltered environment

• Carry out an in-depth needs assessment and complete annual reviews with all customers to ensure support levels are appropriate to meet their needs

• Participate in the selection and verification process for new customers entering the service

• Work closely across teams to support customers to increase their independence, health & wellbeing

• Work to deliver a range of activities specified in the initial support assessment

• Actively encourage individuals to achieve their goals, provide emotional support to them by actively listening to how they feel and promote a positive outcome-based approach

• Deliver a range of proactive services that respond to the needs and aspirations of customers. Services include intensive housing support, sheltered housing management and low-level housing management issues

• Provide individuals with advice and support on how to maintain their personal safety and security, raise awareness about potential forms of abuse and how to balance risk with an active and meaningful life within current safeguarding, health & safety and risk assessment requirements

• Understand what matters to residents by having the right conversation & identifying the right problem to solve

• Build and maintain positive links with voluntary and neighbourhood groups to promote social inclusion, tackle loneliness and increase customer involvement

• Access appropriate funding and work in partnership with others, to support the delivery of a variety of activities & social events

• Ensure accurate and up-to-date customer information

CANDIDATE REQUIREMENTS

• Hold a current driving licence

• Have a desire to support vulnerable people

• Well-developed IT, communication, and interpersonal skills

• The ability to work professionally and collaboratively with other teams across the organisation to achieve great outcomes for customers

• A high degree of problem-solving skills

• The ability to apply your skills to motivate, support, influence and organise work to deliver high quality services

• Represent the service and the wider organisation

• Support the team and customers to facilitate staff rotation as necessary

• The ability to network and develop strong partnership working across the geographical area in which the service is delivered

• The ability to research and access funding opportunities

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12015

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