Head of Service Delivery & Development

  • Job Reference: AWDO-P4202
  • Date Posted: 12 June 2018
  • Recruiter: AWD online
  • Location: Leamington Spa, Warwick, Warwickshire, West Midlands
  • Salary: £43,200 to £45,800
  • Bonus/Benefits: Head of Service Delivery & Development
  • Sector: Customer Service, Executive and Management, I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Head of Service Delivery & Development with team management, leadership and organisational skills is required to take on a strategic role within this well-established Charity based in Leamington Spa, Warwick, Warwickshire, West Midlands.

 

SALARY: £43,200 to £45,800 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays (rising to 28 days after 3 years’ service), Contributory Pension Plan, Flexible Benefits (includes: Gym Membership, Travel Insurance, Healthcare and Hospital Treatment Plan, Dental Insurance, Additional Life Assurance, Health Screening, Buying and Selling Annual Leave (up to 3 days), Cashback on Salary (up to 2% of salary equivalent)), Retail Discount and Cashback Scheme, Employee Car Lease Scheme, Employee Assistance Programme, Enhanced Occupational Sick, Maternity, Paternity and Adoption Pay above statutory minimum, Childcare Vouchers and Eye Care Vouchers

 

WORKING HOURS: 35 Hours per Week

LOCATION: Leamington Spa, Warwick, Warwickshire, West Midlands   

 

** Join One of the UK’s Best Loved Charities **

 

DOGS: You must be comfortable with dogs in the workplace.

 

JOB OVERVIEW

We have a fantastic new and exciting job opportunity for a Head of Service Delivery & Development with team management, leadership and organisational skills.

Working as the Head of Service Delivery & Development you will take on a lead strategic role within the organisation where you will manage technical and non-technical team members that are all working together to establish the Charity as a provider of online and digital customer information and technology services. These services will be designed and developed for people with sight loss that will also be used by their family and friends, which will involve liaising with a broad range of stakeholders to establish service requirements.

As the Head of Service Delivery & Development, you will design and develop customer systems and processes to improve the delivery of online and digital customer information, support and technology services. You will lead the team on all work to measure the customer experience and service performance, and where necessary improve standard operating procedures relating to delivering online customer information, support and technology services.

As a successful candidate, you will have a great opportunity to play a pivotal role in developing a range of unique digital and technology based services that will enrich the lives of the people using them.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

IDEAL CANDIDATE REQUIREMENTS

As the Head of Service Delivery & Development, you will have the following skills, experience and qualifications:

  • You will have experience of successfully leading and delivering services such as these and have the ability to collaborate with a broad range of stakeholders
  • You will have excellent management and team leadership skills
  • You will be a strategic, forward planner with great organisational skills
  • You will be open to new ideas and innovative in your approach
  • You will have high levels of motivation, enthusiasm and be results focused
  • You will be motivated to learn with a passion for self-development

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4202

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