Customer Services Trainer / Learning & Development Advisor that has experience coaching and 1-to-1 training within a customer services / call centre / contact centre or similar environment is required for a busy Healthcare Contact Centre based in Tooting, London.
SALARY: £26,291 - £34,154 per annum + Benefits
LOCATION: Tooting, London
We have a fantastic new job opportunity for a Customer Services Trainer / Learning & Development Advisor that has experience coaching and 1-to-1 training within a customer services / call centre / contact centre or similar environment.
Working as Customer Services Trainer / Learning & Development Advisor you will have a wide range of responsibilities from carrying out Training Needs Analysis, Coaching, Delivering Training Programmes on a 1-to-1 basis and within Groups and Designing Training Materials.
As the Customer Services Trainer / Learning & Development Advisor you will be customer focussed with experience of reviewing and improving current processes, creating new material and delivering training programmes to small and large groups.
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
IDEAL CANDIDATE REQUIREMENTS
As the Customer Services Trainer / Learning & Development Advisor you will have the following skills and experience:
- Understands a range of training styles and how and when best to use them
- Training Needs Analysis (TNA) to producing and running training programmes
- Coaching and 1-to-1 training and development
- The design and delivery of training materials using standard operating procedures (SOPs) and utilising IT systems
- Customer service training
- Experience of process redesign
- Multi-facetted training strategies to large groups of people
- The use of a centralised training database
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P3842
Full-Time, Permanent Jobs, Careers and Vacancies. Recruitment in Tooting, London
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