Customer Services Car Park Attendant Supervisor / Senior Parking Host

  • Job Reference: AWDO-P7393
  • Date Posted: 21 October 2021
  • Recruiter: AWD online
  • Location: London
  • Salary: £27,156
  • Bonus/Benefits: + Bonus + Benefits
  • Sector: Customer Service, Retail & FMCG
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

 Retail & Customer Service Jobs. Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader Jobs, Careers & Vacancies in London Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader with excellent Customer Service and Team Leadership skills required for an established Company based in London.

 

SALARY: £27,156 per annum / £12.40 per hour + Bonus + Benefits   

BENEFITS PACKAGE: 22.5 days Annual Leave, Car Park Season Ticket 24x7, Pension Scheme (with Death in Service Cover)

WORKING HOURS: 42 Hours per Week, on a 4 ON 4 OFF shift pattern, working 7am to 7pm – flexibility is required to work additional hours in line with business demands when needed

LOCATION: London

JOB TYPE: Full-Time, Permanent

 

PLEASE NOTE: A full Driving Licence is essential

KEY REQUIREMENT: Candidates MUST have previous management / supervisory experience – This is essential for the role.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader that has excellent customer service and team leading / supervisory / management skills.

Working as the Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader you will provide support, training and guidance to the Car Park Teams based in the London area, ensuring the Team are providing a safe and secure environment for Customer vehicles.

As the Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader you will need a full drivers licence, excellent customer service and communication skills.

 

APPLY TODAY

If this sounds like your ideal job and you would like to be considered for this vacancy then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

The successful candidate will ensure customer satisfaction whilst adhering to the Company’s strict quality standards and maintaining a clean and secure parking environment.

Your duties and responsibilities as the Senior Customer Services Car Park Attendant Supervisor / Parking Assistant Team Leader:

Principle Accountabilities

  • In addition to the Parking Host role consisting of patrolling the car parks on foot, cleaning including litter picking and cobwebbing, operating car parking equipment when needed, monitoring activity around the sites and helping customers, you will also provide support to the Business Manager at sites within the cluster
  • Ensure the Company's brand & image is maintained to a high standard
  • Ensure all staff across the cluster are trained in new procedures & processes
  • Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set timeframes
  • Review local systems & procedures in response to customer needs
  • Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
  • Deliver team-training targets via Active training plans with quarterly reviews
  • Maintain high operational standards by fully adhering to Management Control Systems tasks
  • Fully implement all Clean & Safe plans, ensuring 100% compliance
  • Report and monitor all faulty equipment, facilities and/or signage (including all impact services)
  • Ensure full compliance with ISO, H&S procedures & audits
  • Update daily site KPI data for handover and put actions in place to address any issues

 

CANDIDATE REQUIREMENTS

  • Previous experience of working in a supervisory / team lead / management role is essential
  • Previous experience of customer service
  • Previous cleaning experience is beneficial
  • Have a flexible can-do attitude to work
  • Previous experience of working with health and safety procedures
  • Previous cash handling experience
  • Excellent communication skills
  • Conversant with Microsoft office applications including Word and Excel
  • A full driving licence is essential

This role is subject to a satisfactory DBS check and employment reference history check.

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7393

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