Customer Services Advisor – Call / Contact Centre Agent / Rep

  • Job Reference: AWDO-P4606
  • Date Posted: 10 January 2019
  • Recruiter: AWD online
  • Location: Glasgow, Scotland
  • Salary: £17,062
  • Bonus/Benefits: + Excellent Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Services Advisor / Contact Centre Agent / Representative that has an excellent telephone manner with great communication and listening skills is required to work on behalf of a leading Insurance Company within a well-established Call Centre based in Glasgow, Scotland.


SALARY: up to £17,062 per annum

BENEFITS INCLUDE: 28 Days’ Holiday inclusive of Bank Holidays, rising to 30 days from year 2, Salary Reviews, Career Progression / Ongoing Coaching and Development, Recognition Schemes, Corporate and Retail Discounts, Discounted Cinema Tickets, Child Care Vouchers, Pension Plan and much more…)

LOCATION: Glasgow, Scotland

WORKING HOURS: 37.5 Hours per Week – Shift Work covering 5/7 days between 8am - 8pm Monday - Friday, 8am - 5pm Saturday and 10am - 4pm Sunday. Full flexibility required


** All Levels of Experience Considered **

** Full Training Provided **

** Excellent Career Development Opportunities **

** Management Training Programmes Available **

** Free Shuttle Bus from Glasgow City Centre to the Call Centre **



We have a fantastic new job opportunity for a Customer Services Advisor / Contact Centre Agent / Representative that has an excellent telephone manner with great communication and listening skills.

Working as the Customer Services Advisor / Contact Centre Agent / Representative you will work on behalf of a leading insurance company (additional product training provided), ensuring a first-class customer experience.

As the Customer Services Advisor / Contact Centre Agent / Representative you’ll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

The Company is looking for great people who will listen and ask the right questions, whilst bringing their personality and enthusiasm to ensure all customers receive the attention and care they deserve. You will know how to always put the customer at the heart of everything that you do, along with having good computer skills and the ability and focus to maintain attention to detail whilst working to quality measures.

With a free shuttle bus from Glasgow City Centre to the Company’s call centre it has never been easier to get to the office.



Full training will be provided with on-going support to ensure you have the required knowledge and skills to succeed and enjoy your role.

As a successful candidate, you will have an excellent opportunity to join this well-established Company that can offer excellent career development opportunities.



If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties and responsibilities as the Customer Services Advisor / Contact Centre Agent / Representative include:

  • Enthusiastically work as part of a high performing Call Centre Team on behalf of leading companies
  • Consistently put customers first by actively listening to them, building their trust while understanding their needs
  • Deliver a service where empathy and building rapport are central
  • Demonstrate good verbal and written communication skills



  • Have the customer at the very heart of everything you do
  • Are computer literate and have experience working with a PC
  • Show a positive approach and a can-do attitude
  • Are able to work within a fast paced, engaging environment
  • Are great communicators who listen as well as talk



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.


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