Customer Services Advisor – Call Centre Telephone Booking Coordinator

  • Job Reference: AWDO-P3812
  • Date Posted: 20 November 2017
  • Recruiter: AWD online
  • Location: South West London
  • Salary: £20,958
  • Bonus/Benefits: + Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Services Advisor / Call Centre Telephone Booking Coordinator with a great telephone manner, good organisational and administrative skills is required for a busy Healthcare Contact Centre based in Tooting, London.

 

** Multiple Jobs Available **

 

PLEASE NOTE: Interviews will be held on Wednesday 13th December 2017

 

WORKING HOURS / SALARY:

There are multiple jobs available covering either 27.5 hours per week or 36 hours per week

  • £20,958 per annum + Benefits for 37.5 Hours per Week, Monday to Friday 8am to 5:30pm
  • £20,119.68 per annum + Benefits for 36 Hours per Week, 4 x 9 Hour Days per Week between Monday to Friday 8am to 5:30pm

 

LOCATION:   Tooting, London

 

IS THIS YOU?

  • Have you ever thought about working in an exciting fast paced environment?
  • Do you have fantastic customer service skills and want to make a difference to patient care?

If you can answer ‘Yes’ to the above then we want to hear from you.

 

JOB OVERVIEW

We have a fantastic new job opportunity within a busy Contact Centre for a Customer Services Advisor / Call Centre Telephone Booking Coordinator that has a great telephone manner with good organisational and administrative skills.

Working as the Contact Centre for a Customer Services Advisor / Call Centre Telephone Booking Coordinator you will be responsible for the management and administration of patient referrals into the organisation including appointments. This role focuses on Customer Services skills and is a telephony based with no face to face customer service interaction.

As the Customer Services Advisor / Call Centre Telephone Booking Coordinator you will work as part of a larger team and will be dealing with high volume calls, which will need to be handled in a calm and professional manner. Previous experience of working in a busy Contact Centre environment would be extremely desirable.

With an established reputation for delivering excellent customer service and strong service delivery, we are looking for candidates who are able to continue to provide a warm, courteous and prompt response to all telephone enquiries in an efficient and professional manner to patients, staff and other stakeholders.

In return you will be offered the chance to join a vibrant and dynamic team with a pleasant and flexible working environment. The Organisation will support your personal development and offer one of the best pension schemes in the Country.

The Organisation care about the interests of their workforce and invest in the professional and personal development of their staff.

 

IDEAL CANDIDATE REQUIREMENTS

  • Previous experience working within a Contract Centre would be extremely desirable
  • Excellent customer care skills
  • Excellent organisational and administrative skills
  • PC literate
  • Great time-management skills
  • Professional telephone manner

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P3812

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