Customer Services Advisor – Call Centre / Contact Centre Agent

  • Job Reference: AWDO-P4528
  • Date Posted: 23 November 2018
  • Recruiter: AWD online
  • Location: Airdrie, North Lanarkshire, Scotland
  • Salary: £15,500 to £16,000
  • Bonus/Benefits: + Excellent Benefits
  • Sector: Customer Service, Retail & FMCG, Sales
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Call Centre Customer Services Advisor / Contact Centre Agent / Call Handler that has a helpful and professional telephone manner with good communication and listening skills is required for a well-established Company based in Airdrie, North Lanarkshire, Scotland.

 

SALARY: £15,500 - £16,000 per annum + Excellent Benefits   

 

BENEFITS INCLUDE:

  • On-going coaching and development and genuine opportunities to develop your career with the Company’s management programmes
  • Discounts on top retail brands
  • 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
  • Earn minimum £200 for recommending a friend who the Company then employ
  • Discounted cinema tickets
  • Child care vouchers
  • Recognition schemes

 

LOCATION:   Airdrie, North Lanarkshire, Scotland

 

** All Levels of Experience Considered **

** Full Training Provided **

** Excellent Career Development Opportunities **

** Management Training Programmes Available **

** Immediate Start Dates Available Throughout December 2018 & January 2019 **

 

IS THIS YOU?

  • Do you have a passion for delivering a first-class customer experience?
  • Have you always wanted to work for a Company that offers career progression, rather than ‘just another job’?
  • Would you like to represent some of the world’s leading companies?

If you can answer ‘YES’ to these questions then we would like to hear from you!

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Call Centre Customer Services Advisor / Contact Centre Agent / Call Handler that has a helpful and professional telephone manner with good communication and listening skills.

Working as the Call Centre Customer Services Advisor / Contact Centre Agent / Call Handler you will bring your experience and enthusiasm to support some of the world’s leading brands by providing a first-class customer experience.

As the Call Centre Customer Services Advisor / Contact Centre Agent / Call Handler you will have an excellent opportunity to work with some leading companies such as Eon, Milk & More, Aviva, Travel line and JD Williams… Amongst many more!

As a successful candidate, you will have an excellent opportunity to join this well-established Company that can offer excellent career development opportunities.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties and responsibilities as the Call Centre Customer Services Advisor / Contact Centre Agent / Call Handler include:

  • Enthusiastically work as part of a high performing Team on behalf of leading companies
  • Consistently put customers first by actively listening to them, building their trust while understanding their needs
  • Deliver a service where empathy and building rapport are central
  • Demonstrate good verbal and written communication skills

 

IDEAL CANDIDATE REQUIREMENTS

  • Have the customer at the very heart of everything you do
  • Are computer literate and have experience working with a PC
  • Show a positive approach and a can-do attitude
  • Are able to work within a fast paced, engaging environment
  • Are great communicators who listen as well as talk

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4528

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