Customer Service Telemarketing Fundraiser / Fundraising Executive

  • Job Reference: AWDO-P7558
  • Date Posted: 25 November 2021
  • Recruiter: Guide Dogs
  • Location: Reading, Berkshire
  • Salary: £18,000 to £20,250
  • Bonus/Benefits: + Excellent Benefits
  • Sector: Customer Service, Marketing
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Customer Service Telemarketing Fundraiser / Fundraising Executive vacancy in Reading, Berkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Customer Service Telemarketing Fundraiser / Fundraising Executive, with Call Centre, Customer Service, Sales or Marketing experience and a friendly and professional phone manner is required to join the Fundraising Team at Guide Dogs.

 

SALARY: £18,000 - £20,250 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. An Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Predominantly Remote Working / Home Based Position. Applications from anywhere in the UK will be considered. However, there will be some travel to the offices in Reading as required

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 10am to 6pm Monday to Friday, 35 hours per week

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Telemarketing Fundraiser / Fundraising Executive, with Call Centre, Customer Service, Sales or Marketing experience and a friendly and professional phone manner.

As the Customer Service Telemarketing Fundraiser / Fundraising Executive you will raise essential funds for Guide Dogs via outbound fundraising and/or admin calls to assist the Charity in achieving its targets for income generation to enable its service to run for blind and partially sighted people.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.

 

DUTIES

Your duties and responsibilities as the Customer Service Telemarketing Fundraiser / Fundraising Executive will include:

  • Make outbound fundraising calls to valued supporters and potential supporters, achieving both individual and team targets to maximise return on investment
  • Achieve income generation and attrition whilst maintaining the best level of supporter satisfaction possible
  • Remaining compliant and ensure quality standards are met in line with industry legislation
  • Be the voice of Guide Dogs across various campaigns such as Sponsor A Puppy, Lucky Lottery, Gift Aid and Legacy and to passionately execute the vision, aim and purpose of Guide Dogs to its supporters
  • Maintain a quality service to supporters ensuring compliance and best practice in line with industry legislation
  • Provide and share feedback on campaigns to ensure that performance and income fulfils potential
  • Assist in training colleagues, contribute to the goals & overall strategic direction of the team

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

CANDIDATE REQUIREMENTS

As the Customer Service Telemarketing Fundraiser / Fundraising Executive you will have:

Essential

  • 5 GCSE’s including Maths and English at grade C and above or equivalent
  • Call centre, customer service, sales or marketing experience
  • Worked within a target driven environment
  • A proven track record and experience in a results-driven telemarketing environment and of meeting and exceeding targets
  • Experience of using databases
  • Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint
  • Confident and enthusiastic, with a friendly and professional phone manner
  • Self-motivated and reliable
  • Good at building rapport with the ability to recognise potential issues from supporter conversation and escalate for investigation
  • Ability to work to targets on call rates, conversion and supporter satisfaction levels
  • Excellent communication skills, particularly verbal communication

Desirable

  • Institute of fundraising qualifications and/or membership
  • Experience in the Charity sector
  • Experience of training colleagues
  • Ideally outbound call experience
  • Understanding of fundraising
  • Understand a multivariable environment (dials, response rates, contacts, duration of call, average gift) and how the combination of these variables will affect return on investment

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

 

NO AGENCIES PLEASE


HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7558

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent, Remote and Home-based Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.