Customer Service Executive / Microsoft Client Experience Coordinator

  • Job Reference: AWDO-P8573
  • Date Posted: 28 April 2022
  • Recruiter: AWD online
  • Location: York
  • Remote Working: 100% remote working possible
  • Salary: On Application
  • Bonus/Benefits: + Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Service Executive / Client Experience Coordinator Jobs, Careers & Vacancies in York, Yorkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Microsoft Customer Service Executive / Client Experience Coordinator who has excellent communication, organisational and time-management skills with the ability to manage multiple tasks and conflicting priorities is required to provide a first-class level of support for Microsoft Customers for an award willing IT solutions company.

 

SALARY: Competitive + Benefits

LOCATION: Home Based / Remote Working

JOB TYPE: Full-Time, Permanent

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Microsoft Customer Service Executive / Client Experience Coordinator who has excellent communication, organisational and time-management skills with the ability to manage multiple tasks and conflicting priorities.

Working as a Microsoft Customer Service Executive / Client Experience Coordinator you will be responsible for supporting post-sales of existing Microsoft Customers whilst providing the best experience possible. The role requires a high degree of customer service, great professionalism, adaptability, tact and self-confidence.

As a Microsoft Customer Service Executive / Client Experience Coordinator you will be confident in using a wide range of online portal applications and liaising regularly with Microsoft and customers through to query resolution. You will be expected to maintain a high level of operational accuracy and to expand and develop the role to reflect business changes and customer requirements.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as Microsoft Customer Service Executive / Client Experience Coordinator will include:

  • Support customer onboarding, query resolution, portal navigation, demonstrations and webinars across multiple Microsoft agreements; Enterprise, MPSA & CSP
  • Support customers to self-serve in the Microsoft portals and offer tailored customer calls
  • Accountability of customer enquiries consistent with team SLAs
  • Liaising with Microsoft on behalf of the Customer whilst closely managing expectations
  • Concisely documenting and storing correspondence
  • Proactively explore process improvements to benefit customer experience
  • Creating agreement specific information packs ensuring Customers receive them in-line with SLAs
  • Maintaining up to date Customer facing guides and documents relating to new Microsoft products and updates and creating new guides when required
  • Managing a central store of Customer feedback and utilising the information to improve customer experience
  • Liaise with the Microsoft Operations and Partner Teams to rollout Microsoft programmatic changes that impact customers
  • Deliver relevant updates to Sales teams on a weekly internal webinar
  • Support the business' operational drive towards CSP including the provisioning of customer licences
  • Support the Microsoft Partner team and Sales Support teams to ensure CSP billing is completely in a timely and accurate manner
  • Support the Bids and tenders' team with key deals

 

CANDIDATE REQUIREMENTS

Essential skills

  • Verbally communicate confidently, precisely, effectively and with authority, particularly on the telephone
  • Use clear, concise business English
  • Demonstrate high attention to detail with a high degree of accuracy
  • Manage multiple tasks and conflicting priorities
  • Independently see tasks through to completion, within agreed timescales
  • Communicate clearly, openly and effectively with authority to both Customers and Microsoft
  • Work well under pressure
  • Identify and analyse relevant information from large volumes of data, accurately and quickly
  • Have excellent time management skills
  • Have a keen interesting in learning new skills and exploring how new tasks and processes will impact the business

Desirable skills

  • Experience of Microsoft Operations
  • Experience of the CSP program
  • Familiar with Microsoft portals such as: VLSC, Azure, Business Centre and Explore

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8573

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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