Customer Service Advisor – Technical Call Centre Agent

  • Job Reference: AWDO-P5009
  • Date Posted: 10 September 2019
  • Recruiter: AWD online
  • Location: Bristol, South West England
  • Salary: £17,264
  • Bonus/Benefits: + Excellent Benefits (See Below)
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Service Advisor / Technical Call Centre Agent that has an interest in technology with excellent telephone communication and listening skills is required for a well-established Company based in Bristol, South West England.

 

PLEASE NOTE: This is NOT an IT Support role

 

SALARY: £17,264 per annum (Potential to increase to £18,720 as a Senior Advisor) + Excellent Benefits (See Below)

LOCATION: Bristol, South West England

JOB TYPE: Full-Time and Part-Time, Permanent Positions Available

HOURS: 40 hours per week – Candidates will be required to be flexible and work shifts between the hours of 9am and 9pm

START DATE: 18th October 2019

 

** All Levels of Experience Considered **

** Full Training Provided **

** Excellent Career Development Opportunities **

** Management Training Programmes Available **

 

PLEASE NOTE: This is NOT an IT Support role

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Technical Call Centre Agent that has an interest in technology, including smart phones, tablets and lap tops, with excellent telephone communication and listening skills.

As the Customer Service Advisor / Technical Call Centre Agent, you will join a globally recognised, highly engaged and compassionate team, representing one of the world’s leading technology brands.

Working as the Customer Service Advisor / Technical Call Centre Agent you will play a key role creating a unique customer experience.  You will become a specialist in effectively resolving incidents and queries. 

Customers want to talk to people with personality, people who’ll listen, ask the right questions, and patiently offer the solutions that leaves them smiling.  Bring your experience and enthusiasm and you’ll have the chance to support one of the world’s leading technology brands.

As a successful candidate, you will receive comprehensive training for this position, not just at the start of your role but ongoing throughout your career. The Company want you to progress to a Senior Advisor within the first 12 months of your role, and will help you to achieve this.

 

CAREER PROGRESSION OPPORTUNITIES

All agents for will join to initially take voice calls. Throughout training the Company will keep an eye out for individuals with excellent technical skills or complaint handling capabilities. Opportunities are available to quickly progress to a Senior Advisor in either a more technical role or a complaint handling position following training. Senior Advisors earn £18,720 per year working 40 hours a week.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties and responsibilities as the Customer Service Advisor / Technical Call Centre Agent include:

  • Resolve technical and support inquiries with speed and precision
  • Delight customers by providing timely, accurate and expert advice
  • Deliver a service where patience, empathy and building rapport are central
  • Record, track, and effectively resolve incidents and queries
  • Create clear notes on customers’ accounts with relevant details
  • Comply with the company’s policies and practices
  • Update your knowledge through the associated guidelines and procedures
  • Manage databases, tools, applications and operating systems
  • Strive to achieve first call resolution

 

IDEAL CANDIDATE REQUIREMENTS

Candidates will have the following skills, experience and attributes:

  • Strong verbal and written skills with the ability to show attention to detail
  • Problem solving and strong communications skills
  • Professional and friendly telephone manner
  • Passionate about technology and the internet and interested in electronic products and/or smart phones, with a desire to learn and develop
  • Customer Service experience
  • Contact Centre experience and/or educated to GCSE level (or equivalent)
  • Proven experience of working with computers and achieving targets
  • High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what you’re explaining 
  • A good consistent typing speed
  • Take ownership of situations with positivity and a can-do attitude
  • Able to work within a fast paced, engaging environment

 

PLEASE NOTE: This is NOT an IT Support role

 

As a successful candidate, you can expect to receive the following benefits:

BENEFITS INCLUDE:

  • Comprehensive initial training
  • Recognition schemes
  • On-going coaching and development and genuine opportunities to develop your career with the Company’s management programmes
  • Discounts on top retail brands
  • 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
  • Pension Scheme
  • Sports and Social Scheme
  • Earn up to £900 for recommending a friend who the Company then employ
  • Discounted holidays, flights and hotels
  • Discounted utility bills
  • Discounted cinema tickets

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P5009

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