Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.
SALARY: Competitive
LOCATION: Brighton, East Sussex (100% Office Based)
JOB TYPE: Full-Time, 1 Year Fixed Term Contract
WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)
ESSENTIAL REQUIREMENT: Candidates MUST have fluent Spanish and English communication skills (both oral and written)
You must also be happy working shifts.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.
Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions.
As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Advisor include:
- Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Spanish
- Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner
- Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
- Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction
- Escalating issues to the Team Leader as necessary
- Escalating regulatory issues to the Compliance Team
- Following up on customer interactions in accordance with Company’s processes and procedures
- Providing guidance to and mentoring junior members of the team
- Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required
- Complying with Company’s policies and procedures at all times, to improve service provided
- Maintaining professionalism in all interactions with clients and colleagues
- Displaying a high level of attention to detail whilst recording and updating account information
- Determining and accurately recording all details of incoming problems
- Monitoring website for errors and testing website after systems updates and new product launches
- Playing an active part in enhancing quality results and performance of the team
- Recommending potential products or services to management by collecting customer information and analysing customer needs
- Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
CANDIDATE REQUIREMENTS
Essential:
- Excellent verbal and written communication skills in Spanish and English
- Ability to multitask, prioritise and work under pressure
- Excellent accuracy and attention to detail
- Proactive and results-driven approach
- Exceptional problem-solving skills
- Excellent prioritising skills
- Faultless telephone manner
- Customer focus and commitment to service excellence
- Good interpersonal skills and ability to work as part of a team
- Ability to learn quickly in a changing environment
- Diagnostic and Advisory Skills
- Confidence and ability to deal with difficult situations
- Strong IT skills including good working knowledge of Microsoft Outlook
Desirable:
- Knowledge of online gaming and betting industry
- Interest and knowledge of sports
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12049
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