Customer Service Advisor – Inbound Contact Centre Representative

  • Job Reference: AWDO-P4407
  • Date Posted: 13 September 2018
  • Recruiter: AWD online
  • Location: York, Yorkshire
  • Salary: £18,000
  • Bonus/Benefits: + Bonus + Excellent Benefits
  • Sector: Banking, Insurance & Financial Services, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Inbound Customer Service Advisor / Contact Centre Representative that has excellent communication skills with the ability to build rapport with integrity over the telephone and show a genuine interest in the needs of others is required by a well-established Insurance Company based Company based in York, Yorkshire.

 

SALARY:       £18,000 per annum + Bonus + Excellent Benefits

LOCATION:   York, Yorkshire       

JOB TYPE:    Full-Time, Permanent

WORKING HOURS: 35 Hours per Week (Shift Work within the Hours of Monday to Friday, 8am to 7pm and Saturday 9am to 5pm)

 

** All Levels of Experience Considered **

** Full In-House Training Provided **

** Excellent Career Development Opportunities **

 

JOB OVERVIEW

We have a fantastic new job opportunity for an Inbound Customer Service Advisor / Contact Centre Representative that has excellent communication skills with the ability to build rapport with integrity over the telephone and show a genuine interest in the needs of others.

Working as the Inbound Customer Service Advisor / Contact Centre Representative you will play an important role in creating customers for life by having great conversations to truly understand customers’ needs and building great rapport in order to ensure the Company retain their business.

Irrespective of your previous experience or industry background, the Company have an amazing Training Team who will help you hone your skills and empower you to make decisions in the best interest of their customers.

As the Inbound Customer Service Advisor / Contact Centre Representative, you will be extremely personable with the ability to provide a first-class customer experience with every interaction. Previous insurance industry experience is great, although not necessary as you will receive full training. Candidates that come from hospitality, front line retail or other similar client facing roles would be desirable. However, we will consider candidates from all industry backgrounds.

As a successful candidate you will work at the Company’s award winning building within the City Walls? A mix of the traditional and the modern, original art work adorns the walls, large desks and open spaces that encourage a hierarchy free, team culture. The Company also have arguably the best roof terrace in York, overlooking the Minster where you can relax playing pool or table football.

 

IDEAL CANDIDATE REQUIREMENTS

As the Inbound Customer Service Advisor / Contact Centre Representative you will have the following:

  • Excellent telephone communication skills
  • Ability to build rapport quickly over the telephone
  • A real desire to provide the best possible service to your clients
  • Willing to learn new skills
  • Excellent time-management and organisational skills

 

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4407

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in York, Yorkshire. Recruitment and CV Sourcing Services provided by AWD online.

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