Customer Service Centre Adviser

  • Job Reference: AWDO-P3692
  • Date Posted: 10 October 2017
  • Location: Leeds, West Yorkshire
  • Salary: £18,000
  • Bonus/Benefits: +Bonus +Benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Service Centre Adviser that has a polite and professional telephone manner required for a European Company based in Leeds, West Yorkshire.

 

BASIC SALARY: £18,000 per annum

BONUS PAYMENTS: Company Bonus Scheme

BENEFITS PACKAGE: 5.6 Weeks Holiday inclusive of Bank Holidays, Car Park Season Ticket 24x7, Pension Scheme (includes Death in Service Cover)

 

WORKING HOURS: 42.5 Hours per Week, Monday to Friday, 0830 – 1700 hours

 

** Excellent Career Development Opportunities **

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Centre Adviser that has a polite and professional telephone manner with great communication skills.

Working as the Customer Service Centre Adviser you will work at the Company’s Head Office in Leeds City Centre where you will provide customers with a positive experience and superb levels of service.

As the Customer Service Centre Adviser, you will join the Company’s busy, high volume contact centre team where you will receive telephone and intercom calls and email enquiries from customers and colleagues in relation to queries, requests, orders and complaints.

Your responsibilities as the Customer Service Centre Adviser will also involve communicating via ‘Online Instant Messaging’ as well as handling pre-booking requests.

As a successful candidate you will demonstrate patience, a willingness to assist and resolve each enquiry whilst providing a high level of service.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

  • Answering intercom calls from the Company’s national locations and responding accordingly
  • Handling and resolving enquiries via the telephone, intercom and by email
  • Providing product and service information
  • Remote access to parking equipment
  • Liaising with local operations staff to gather information and resolve issues
  • Recording all enquiry and call information according to defined procedure
  • Identify and escalate priority enquires to the relevant departments or people
  • Route calls where appropriate to other Head Office departments or local operations staff
  • Follow up calls where necessary to ensure the enquiry is fully resolved
  • Handling pre-booking requests
  • Operating ‘Online Instant Messaging’ sessions

 

IDEAL CANDIDATE REQUIREMENTS

  • Previous experience of working in a Customer Services environment with peak daily demands
  • Excellent communications skills
  • A clear and friendly telephone voice
  • Fast and accurate typing skills
  • A professional attitude
  • Have a flexible attitude to work
  • Conversant with Microsoft Office applications including MS Word and MS Excel

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

Full-Time, Day Shift, Permanent Jobs, Careers and Vacancies. Recruitment in Leeds, West Yorkshire

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