Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative who has a polite and professional telephone manner with good administration and communication skills is required for well-established company based in Bath, Somerset.
SALARY: £25,000 - £28,000 per annum + Commission + Benefits
LOCATION: Hybrid Working from Home and the Office in Bath, Somerset
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu)
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative who has a polite and professional telephone manner with good administration and communication skills.
Working as the Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative your responsibilities will include proficiently managing customer inquiries across email, social media, chat, and telephone platforms in a prompt and professional manner.
As the Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative you will assume responsibility for a range of tasks, from providing product information and order updates to booking installations with the primary goal of resolving issues on the first attempt.
As a successful candidate you will join a company that provides excellent career development opportunities, which includes ongoing training and development as you progress through the organisation.
DUTIES
Your duties as a Customer Service Advisor / Contact Centre Agent / Call Centre Customer Care Representative will include:
- Proficiently managing customer inquiries across email, social media, chat, and telephone channels with both promptness and professionalism
- Taking ownership of a wide array of tasks, ranging from providing product information and order updates to addressing complaints, with the constant aim of achieving resolution on the initial attempt
- Enhancing customer satisfaction by seeing a customer query through to its resolution
- Scheduling installations, explaining the process thoroughly, and addressing any queries
- Renewing contracts while ensuring that customers are fully informed about the actions taken
- Engaging in problem-solving and contributing to the enhancement of operational processes within the team and across the broader business
- Collaborating with colleagues by sharing information and updating our knowledge management systems
- Undertaking any additional reasonable duties as necessary to ensure all our customers receive an exceptional experience
CANDIDATE REQUIREMENTS
- Demonstrable experience gained in a high volume B2C customer service centre
- Experience in handling and owning complaints through to resolution and to timescales
- Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
- Ability to simplify complex topics and communicate them clearly with customers
- Confident and professional verbal and written communication
- Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
- Empathetic and able to relate to a wide-ranging demographic
- Flexible approach and ability to meet deadlines
- Desire to learn and takes initiative to develop professionally
- Excellent time management skills
BENEFITS
- Life insurance
- Health care options
- Competitive pension scheme
- Hybrid working
- 25 days holiday plus bank holidays
- Great opportunities for career development
- Onsite parking
- Casual dress
- Commission scheme
- Attractive employee referral scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12092 n
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