Customer Service Advisor / Call Handler who has a great telephone manner with the ability to listen and empathise with callers is required to join our team at HGS who are working with their client alongside the UK Government in relation to the Covid-19 pandemic.
No Previous Experience Required
Candidates do not need any previous call centre / contact centre / telephone support experience. However, you must have a great telephone manner with the ability to support the caller in their time of need. Full training will be provided.
SALARY: £8.91 per Hour
LOCATION: Home Based / Remote Working – However, candidates need to reside in Northern Ireland, so they can visit the office for Training, One-to-Ones and Occasional Team Meetings.
JOB TYPE: Full-Time, Temporary and Permanent Positions Available
WORKING HOURS: 37.5 Hours per Week, working 5 out of 7 days. Shift hours are between 7am – 11pm. Must be fully flexible to work required shifts and rotational weekends
PLEASE NOTE: You will need to access your own laptop / desktop PC for this role, and it MUST run on a Windows operating system. Google and Mac operating systems are not supported.
** Multiple Positions Available **
** Full Training Provided **
We have a fantastic new job opportunity for a Customer Service Advisor / Call Handler who has a great telephone manner with the ability to listen and empathise with callers.
Working as a Customer Service Advisor / Call Handler you will support callers who have questions or need advice in relation to Covid-19 or who are worried or struggling with the impacts of the Covid-19 Pandemic.
As the Customer Service Advisor / Call Handler you will also assist callers booking vaccine appointments and arrange after care calls where needed.
This role involves supporting members of the general public and providing the necessary advice. You do not need previous experience, just a professional and helpful telephone manner. Full training will be provided.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle.
By the merit of being in the customer service industry for more than four decades now, HGS has been in the thick of all innovations that have swept CRM operations worldwide. Over the past two decades, we have built expertise in nine industries, serving both international and local clients across seven geographies. Now, we are ideating new-age careers in each of these verticals to help us revolutionise today’s customer experience, leading our clients to the forefront of their business.
As a Customer Service Advisor / Call Handler you will have the following skills and experience:
- Previous customer service / call centre / contact experience would be highly desirable. Although not essential as additional training will be provided
- Excellent telephone manner with good listening skills
- Ability to empathise with individuals who may be worried or struggling
- Computer literate - able to pick up new systems
- You will need to access your own laptop / desktop PC for this role, and it MUST run on a Windows operating system. Google and Mac operating systems are not supported
Due to the nature of the role successful candidates will need to be able to pass a DBS check.
NO AGENCIES PLEASE
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P6511
This job is being advertised by AWD online on behalf of HGS
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