Customer Service Administrator / Fundraising Administrative Assistant

  • Job Reference: AWDO-P7268
  • Date Posted: 1 October 2021
  • Recruiter: Guide Dogs
  • Location: Reading, Berkshire
  • Salary: £18,000 to £20,250
  • Bonus/Benefits: + Excellent Benefits
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Customer Service Administrator / Charity Fundraising Team Administrative Assistant vacancy in Reading, Berkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Customer Service Administrator / Charity Fundraising Team Administrative Assistant, known within the organisation as a Fundraising Executive, with excellent communication, organisation and administration skills and experience of working in a busy environment is required to join the Fundraising Channel Team at Guide Dogs based in Reading, Berkshire.

 

SALARY: £18,000 - £20,250 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. A generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme.

LOCATION: Reading, Berkshire (there may be opportunities to work from home as well as the office)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9am to 5pm Monday to Friday, 35 hours per week. As a charity, they’re always keen to support flexible working as best they can.

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Charity Fundraising Team Administrative Assistant, known within the organisation as a Fundraising Executive, to become an integral member of the Fundraising Channel Team.

As the Customer Service Administrator / Charity Fundraising Team Administrative Assistant you will assist with the delivery of face-to-face fundraising campaigns, delivering results on time and to budget, maximising the number of responses and value.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.

 

DUTIES

Your duties and responsibilities as the Customer Service Administrator / Charity Fundraising Team Administrative Assistant will include:

  • Assist the delivery of Face to Face fundraising campaigns, delivering results on time, to budget and maximising response and value
  • Raise Purchase Orders, manage invoices and complete fundraiser payroll when required
  • Support the day to day delivery of Face to Face fundraising campaigns, including managing movements, stock delivery and management, financial tracking and fundraising communications
  • Manage general queries from internal departments, supporters and members of the public on the Face to Face campaigns
  • Assist with complaint handling, investigating and reporting; delivering and reporting on Early Fraud Prevention calling
  • Assist with completing ad hoc tasks within the Face to Face team
  • Support in the face to face team’s compliance programme
  • Work with suppliers to ensure quality work is delivered, within the defined schedule and at a competitive cost
  • Liaising with other teams, department and suppliers, ensuring clear communication across different functions

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

CANDIDATE REQUIREMENTS

As the Customer Service Administrator / Charity Fundraising Team Administrative Assistant you will have:

Essential

  • Good Standard of education, numerate and literate
  • GCSE in English and Maths or equivalent
  • Working in a busy environment, with a variety of tasks to deliver
  • Account management and administration experience
  • Working in the charity sector
  • Working with a number of different teams and/or suppliers
  • Some experience or exposure to Face to Face Fundraising Campaign Management
  • Competent in Excel, Word and Microsoft Office. An understanding of administrative systems
  • Excellent organisation, communication and administration skills
  • Good attention to detail, good literacy and numeracy skills
  • Eligibility to work in the UK

 

Desirable

  • Ability to manage own workload and priorities

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

 

NO AGENCIES PLEASE

 

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7268

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.