CRM Manager – Customer Relationship Data Manager

  • Job Reference: AWDO-P5093
  • Date Posted: 23 October 2019
  • Recruiter: AWD online
  • Location: Glasgow, Scotland
  • Salary: £28,782 to £35,322
  • Bonus/Benefits: + Benefits
  • Sector: Marketing, Not For Profit, Charity, Third Sector
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Customer Relationship Data Manager / CRM Manager who has experience handling customer data, database management, Crystal Reports, MS Excel and MS Access is required for a well-established performing arts organisation based in Glasgow, Scotland.

 

SALARY: £28,782 - £35,322 per annum + Benefits (25 Days Holiday per Annum Plus 10 Public Holidays, Workplace Pension Scheme (Company can contribute up to 8%))    

LOCATION: Glasgow, Scotland     

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, 9:30am to 5:30pm, Monday to Friday

 

APPLICATION PROCESS: Candidates will be required to complete an application form, which we will email over separately. Please keep an eye out for our email.

 

JOB OVERVIEW

Are you passionate about data and interested in developing Scotland’s performing arts audience?

If you are, we have a fantastic new job opportunity for a Customer Relationship Data Manager / CRM Manager who has experience handling customer data, database management, Crystal Reports, MS Excel and MS Access.

Working as the Customer Relationship Data Manager / CRM Manager you will join the organisations Fundraising Team and help raise its philanthropic and ticketing income.

As the Customer Relationship Data Manager/ CRM Manager, you will focus on income opportunities across fundraising and ticket sales channels.

Ideally, you will have strategic CRM experience and be looking to work in an arts environment. You will have experience managing data as well as a thorough understanding of GDPR and PECR regulations. You will also have Crystal Reports, Raisers’ Edge and MS Access experience.

 

DUTIES

Your duties and responsibilities as the Customer Relationship Data Manager / CRM Manager:

  • Responsible for the maintenance and day-to-day running of the Customer Relations Management (CRM) system
  • Responsible for a culture of data management improvements, which lead to cost reduction, a faster flow of information and fact-based reporting
  • Manage the exchange of customer data for processing and analysis with external data providers, including ticket buyer data from theatre box offices
  • Process all gifts, direct debits, gift aid records and VAT returns; to maintain accurate and up-to-date records of transactions which are compliant with relevant legislation and best practice requirements
  • Create regular reports to monitor revenue and expenditure, liaising with the Finance team and Fundraising colleagues to ensure prompt and accurate reconciliation of accounts
  • Offer insight and analysis on fundraising data trends
  • Use the CRM to identify fundraising prospects
  • Research and develop strategies to maximise ticket buying and gifts from individuals
  • Support and train colleagues to use the CRM to ensure accurate and effective record keeping
  • Ensure that fundraising systems and customer data integrate smoothly with other internal systems, providing data support to other departments as required
  • Uphold best practice in fundraising and data management, complying with relevant General Data Processing Regulations and Institute of Fundraising codes of practice
  • Assist with ongoing development of privacy, security and data protection procedures within the marketing and fundraising departments, and organisationally as required
  • Support the work of the fundraising team as required at occasional shows and events
  • Provide input to the digital fundraising strategy

 

IDEAL CANDIDATE REQUIREMENTS

  • Preferably educated to degree level in a relevant field or equivalent
  • Data management training and experience
  • Experience of handling customer data and database management, preferably in fundraising or marketing
  • Experience of using a CRM, fundraising or ticketing system
  • Experience of managing data transfers, mass updates, imports and merges
  • Experience of data-driven income monitoring, reconciliation and reporting
  • A thorough understanding of GDPR and e-privacy, with experience of giving guidance to ensure compliance
  • Experience of working with Crystal Reports and MS Excel and Access
  • Experience of interpreting data requests to prepare and present appropriate reports and data files
  • Excellent oral, written and interpersonal skills and able to relate to and communicate at a senior level
  • Self-motivated and goal-oriented
  • Must be a team player and be able to work with and coach colleagues to help develop their understanding and use of data and financial processes
  • Strong prioritisation skills
  • An eye for detail with the ability to ‘read’ data
  • Diligent, responsible and focused with an attitude of continuous improvement
  • Ideally, to have an interest in the performing arts

 

APPLICATION PROCESS: Candidates will be required to complete an application form, which we will email over separately. Please keep an eye out for our email.

JOB REF: AWDO-P5093

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