Contracts Coordinator / Contract Administrator

  • Job Reference: AWDO-P8598
  • Date Posted: 4 May 2022
  • Recruiter: AWD online
  • Location: Glasgow, Scotland
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

 Contracts Coordinator / Contract Administrator Jobs, Careers & Vacancies in Glasgow, Scotland Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Contracts Coordinator / Contract Administrator who is customer focussed with excellent interpersonal and communicative skills and an excellent working knowledge of MS Excel is required for an award-winning IT solutions company based in Glasgow, Scotland.


SALARY: Competitive

LOCATION: Hybrid working with some days in the Glasgow office so you will need to be local

JOB TYPE: Full-Time, Permanent



We have a fantastic new job opportunity for a Contracts Coordinator / Contract Administrator who is customer focussed with excellent interpersonal and communicative skills and an excellent working knowledge of MS Excel.

Working as a Contracts Coordinator / Contract Administrator you will be a strong minded focused individual with a proven track record in the understanding and appliance of support / service renewals.

As a Contracts Coordinator / Contract Administrator you will empower customers to work smarter and more effectively through a flexible and cost-effective approach. You will be giving honest, simple, and independent advice to help customers to navigate an increasingly complex world of IT.



If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties as a Contracts Coordinator / Contract Administrator will include:

  • Define the most appropriate and effective support solution for the EC support base
  • Identify data discrepancies, within the contracts management data set
  • Analyse areas of risk regarding data integrity and support implementation
  • Define and implement a plan to address high risk areas
  • Forecast and escalate key focus areas on the Cisco PMC, reporting deficient to the targeted financial forecast
  • Ensure smooth transition of customers into support from sales and projects
  • Maintain accurate databases on all customer support contracts
  • Ensure continuous service of contract renewals
  • Submit associated contract documentation to end users
  • Undertake the onboarding of support contracts which will result in the defining of support strategy
  • Responsible for checking the accuracy of existing contract records on Salesforce against original contract, where necessary amending data to match original deal terms
  • Work with Finance and/or Legal contacts where appropriate to resolve data queries, whilst liaising where necessary with agents and operators requesting company data ensuring company records are up to date on Salesforce
  • Maintain accurate contract information on the billing database system
  • Calculate invoicing co terminus values and increases as required
  • Engagement with customers to obtain purchase orders prior to invoicing
  • Administrate termination of contracts, ensure no impact to the PMC rebate Programme
  • Monitor support costs to ensure contracts continue to be profitable. Notify stakeholders if this is not the case
  • Check for go live' notifications from vendors and update the database as required
  • Update and maintain records of vendor support purchased for customers, and share this information, as appropriate, with relevant stakeholders
  • Work closely with all Service teams to ensure new customers transition into support effectively
  • Identify any underperforming vendors
  • Deal with support queries as and when arise from Service Desk, AMs, PMs and engineers
  • Identify any underperforming vendors
  • Hold weekly meetings with key vendors on progression of renewals and discuss any queries or escalations



  • Excellent administrative skills with the ability to work to a high level of accuracy
  • Good Microsoft Office skills, in particular MS Excel
  • Excellent written and verbal communication skills
  • Ability to read and understand contracts
  • Excellent customer service skills



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.


Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Glasgow, Scotland. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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