Concierge / Office Administrator

  • Job Reference: AWDO-P8490
  • Date Posted: 13 April 2022
  • Recruiter: AWD online
  • Location: Birmingham
  • Salary: £24,000
  • Bonus/Benefits: DOE + Benefits
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

 Floor Concierge / Office Administrator Jobs, Careers & Vacancies in Birmingham, West Midlands Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Floor Concierge / Office Administrator who has excellent customer service, administrative, organisational, coordination and time-management skills is required to provide corporate level support for a well-established company based in Birmingham, West Midlands.

Candidates who have worked within a corporate front of house / reception role who have excellent customer service, communication and administrative skills would have a very transferable background suited to this role.


SALARY: £24,000 per annum DOE + Benefits (see below)       

LOCATION: Birmingham, West Midlands                     

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9:30am – 5:30pm Monday to Friday



We have a fantastic new job opportunity for a Floor Concierge / Office Administrator who has excellent customer service, administrative, organisational, coordination and time-management skills.

Working as the Floor Concierge / Office Administrator you will provide a comprehensive, high quality, professional floor concierge, mail and reprographics service to the firm, ensuring all client needs are met and exceeded.

As the Floor Concierge / Office Administrator you will be responsible for the delivery of an exceptional client experience for all internal staff based at the building. You will specifically ensure the floor operates smoothly, clients are appropriately supported in all facilities related issues to provide an enhanced working environment.



If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.



Your duties as the Floor Concierge / Office Administrator include:

  • Processing of invoices and payments to suppliers
  • Support coordination of office wide events
  • Maintain standards in the meeting rooms and client area
  • Manage all aspects of incoming and outgoing mail and courier services
  • Order and support catering set ups for events and meetings
  • Activating and updating security passes
  • Cover of the client reception desk when required
  • Coordination of Landlord maintenance visits
  • Ensure that all client requests are carried out in a professional manner and completed to a consistently high standard
  • Ensure all client work is treated as confidential and handled in a sensitive manner
  • Build professional relationships with all clients on the floor and develop a working knowledge of their personal requirements
  • Manage firm communications and signage for the floor
  • Manage stationary stock levels for the office and place orders as required
  • Assist with secure print, engrossments all printing and copying services
  • Replenish toner and paper stocks in printers on an agreed periodic basis
  • Monitor printers to ensure they are clear of printed paper and jobs are logged with the Helpdesk
  • Provide support with small furniture moves, post and goods deliveries on the floor and to the storage area
  • Deal with any queries or complaints received, escalating them as appropriate
  • Be a Health and Safety Champion for the floor, ensuring a safe working environment is maintained and safe working practices are always followed




  • Experience in a similar role with excellent customer service skills
  • Able to build strong, long-term relationships with key stakeholders
  • Computer literate in the areas of Microsoft Word, Excel and Outlook
  • Ability to multitask, work well under pressure to deadlines and use own initiative
  • Strong written and verbal communication skills
  • Flexible, adaptable approach to workload
  • Self-motivated and looking to develop
  • Problem solving skills, ability to prioritise/use initiative/ lateral thinking
  • Planning and organisational skills including support on events
  • Innovative and forward thinking
  • A strong team player



  • 1 x Life Assurance
  • 20 days holiday + Bank Holidays
  • Company Sick Pay
  • Group Income Protection
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Pension
  • Employee Discount Scheme – Perkbox



To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.


Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birmingham, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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