Concierge / Front of House / Hotel

  • Job Reference: AWDO-P7505
  • Date Posted: 15 November 2021
  • Recruiter: AWD online
  • Location: London
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Customer Service, Catering, Hospitality & Tourism
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Concierge Jobs, Careers & Vacancies in Central London Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Hotel Concierge to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times is required for a well-established hotel chain based in Central London.

 

SALARY: Competitive

LOCATION: Central London

JOB TYPE: Full-Time and Part-Time, Permanent Positions Available

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Hotel Concierge to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times

Working as the Hotel Concierge you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health& beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests.

As the Hotel Concierge you will maintain a courteous and professional telephone manner at all times and deliver all faxes, messages and correspondence to guests or the relevant department in a prompt and timely manner.

 

DUTIES

Your duties as the Hotel Concierge will include:

  • To keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health& beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests
  • Keep a supply of local maps, brochures and magazines containing relevant local information
  • Keep accurate record of all bookings made for guests (taxis, restaurants, child-care, tours, car-hire, mobile phone hire etc) with details of the guest name, date and time of the booking, supplier’s name, address and contact details and any other relevant information
  • Keep record of all laundry orders, pick-up and delivery details
  • Deliver all faxes, messages and correspondence to guests or the relevant department
  • Ensure that brochures are displayed at the Concierge desk
  • Obtain a guest list from reception at the start of each shift
  • Maintain a courteous and professional telephone manner at all times
  • Give accurate and clear information in response to guest enquiries
  • Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities
  • Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner
  • Collect laundry/dry cleaning from guest bedrooms and ensure it is sent to the laundry company on time
  • Deliver laundry/dry cleaning to guest bedrooms
  • Store guests’ luggage after check out
  • Serve drinks and snacks in the bar and lobby areas
  • Identify return and regular clients and make sure they are welcomed back to the hotel
  • Recommend hotel facilities and services first, or those of sister hotels if possible (e.g. Dining, swimming, gym, health & beauty treatments, bar etc.)
  • Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest
  • Act as part of the security team, performing security rounds, checking doors and windows especially on ground and lower ground levels and being particularly vigilant about suspicious packages and visitors not accompanied by hotel guests
  • Be familiar with the deposit/payment policy of suppliers
  • Keep the Concierge desk and lobby area clean and tidy at all times
  • Carry out minor repairs in guest bedrooms and public areas when necessary
  • To adhere to standards of conduct, dress, hygiene, uniforms, appearance and posture
  • Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
  • Liaise with and assist other departments as necessary
  • To observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety
  • Assisting conference and inhouse events, setup, refreshments and clear down
  • Dealing with room service and clearing trays

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7505

Full Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk