Client Services Manager / Mailroom Reprographics Document Management

  • Job Reference: AWDO-P8468
  • Date Posted: 12 April 2022
  • Recruiter: AWD online
  • Location: London
  • Salary: £40,000 to £50,000
  • Bonus/Benefits: DOE + Benefits
  • Sector: Executive and Management
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

 Mailroom, Reprographics & Document Management Client Services Manager Jobs, Careers & Vacancies in London Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Mailroom, Reprographics & Document Management Client Services Manager who has excellent customer service, management, team leadership and client facing skills is required for a Global Company.

 

SALARY: £40,000 - £50,000 per annum DOE + Benefits (see below)

LOCATION: London (we also have other regional opportunities available)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 Hours per Week

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Mailroom, Reprographics & Document Management Client Services Manager who has excellent customer service, management, team leadership and client facing skills.

Working as the Mailroom, Reprographics & Document Management Client Services Manager you will act as the primary daily client contact and will be responsible for managing all service operations at the client’s site including daily service delivery, employee management, overall customer satisfaction and strict adherence to all company policies.

As the Mailroom, Reprographics & Document Management Client Services Manager you will help deliver gross profit targets, defined SLAs, and pursue any business development opportunities with the client. You also be responsible for ensuring a culture of service excellence, while helping to develop and cross train employees.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as the Mailroom, Reprographics & Document Management Client Services Manager include:

  • Possess a thorough understanding through regular communication of the client’s business and their needs
  • Monitor, record & report regularly against set KPIs/SLAs
  • Identify any potential for business development with the client
  • Assist the Area Manager / Key Account Manager in agreeing and documenting any changes to the contract / service provision and communicate these changes to site staff and service users
  • Organise shift rotas, taking operational needs and staff requests into account to limit staff absence and overtime costs
  • Conduct regular appraisals of staff against clearly defined objectives
  • Develop flexible and multi-skilled staff
  • Monitor, record and reporting performance targets for the team and individuals
  • Liaise with the Academy to identify effective training programmes for staff
  • Monitoring and recording holiday, sickness & overtime
  • Budgetary management, including P&L responsibility
  • Ensure compliance in line with company policies (e.g. H&S, GDPR, Information Security, Other)
  • Effectively manages disciplinary & grievance issues
  • Investigation and resolution of customer queries/complaints

 

CANDIDATE REQUIREMENTS

  • Excellent client facing and stakeholder management skills
  • Good team management and leadership skills
  • Reprographics experience/understanding
  • Keen to identify new opportunities to support the business
  • PC literate
  • Excellent written and verbal communication skills

 

COMPANY BENEFITS

  • 4 x Life Assurance
  • 25 days holiday + Bank Holidays
  • 20 Days Company Sick Pay
  • Group Income Protection
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Pension
  • Employee Discount Scheme – Perkbox

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8468

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk