Call Centre Agent - Inbound

  • Job Reference: AWDO-P4407-CCA
  • Date Posted: 3 October 2018
  • Recruiter: AWD online
  • Location: York, Yorkshire
  • Salary: £18,000
  • Bonus/Benefits: + Bonus + Excellent Benefits
  • Sector: Customer Service, Catering, Hospitality & Tourism, Retail & FMCG
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Inbound Call Centre Agent that has excellent telephone communication, organisational and administration skills is required by a well-established Insurance Company based Company based in York, Yorkshire.


SALARY:       £18,000 per annum + Bonus + Excellent Benefits

LOCATION:   York, Yorkshire       

JOB TYPE:    Full-Time, Permanent

WORKING HOURS: 35 Hours per Week (Shift Work within the Hours of Monday to Friday, 8am to 7pm and Saturday 9am to 5pm)


** All Levels of Experience Considered **

** Full In-House Training Provided **

** Excellent Career Development Opportunities **



The company has found that candidates coming from the retail or hospitality industry seem to do really well in this role. So, if you’ve worked as a retail assistant or within a front of house role within the hospitality industry why not send us your CV to review. However, we will also consider candidates from all industry backgrounds that are interested in working within a contact centre environment.



We have a fantastic new job opportunity for an Inbound Call Centre Agent that has excellent telephone communication, organisational and administration skills.

Working as the Inbound Call Centre Agent you will play an important role in creating customers for life by having great conversations to truly understand customers’ needs and building great rapport in order to ensure the Company retain their business.

Irrespective of your previous experience or industry background, the Company have an amazing Training Team who will help you hone your skills and empower you to make decisions in the best interest of their customers.

As the Inbound Call Centre Agent, you will be extremely personable with the ability to provide a first-class customer experience with every interaction. Previous industry experience is great, although not necessary as you will receive full training. Candidates that come from hospitality, front line retail or other similar client facing roles would be desirable. However, we will consider candidates from all industry backgrounds.

As a successful candidate, you will have a great opportunity to join a Company that really value their employees and encourage them to develop their career.



As the Inbound Call Centre Agent, you will have the following:

  • Excellent telephone communication skills
  • Ability to build rapport quickly over the telephone
  • A real desire to provide the best possible service to your clients
  • Willing to learn new skills
  • Excellent time-management and organisational skills
  • Previous retail or hospitality / retail assistant / front of house experience desirable, although not essential




To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.


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