Administrator / Customer Support Administration Assistant

  • Job Reference: AWDO-P7350
  • Date Posted: 13 October 2021
  • Recruiter: Guide Dogs
  • Location: St Albans, Hertfordshire
  • Salary: £18,000 to £19,000
  • Bonus/Benefits: + Excellent Benefits
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Administrator / Customer Support Administration Assistant vacancy in St Albans, Hertfordshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Administrator / Customer Support Administration Assistant with excellent verbal, written and reading skills, a good level of mathematics for financial data processing and previous experience in a customer service and/or office administration role is required to join our team at Guide Dogs.

 

SALARY: £18,000 - £19,000 per annum

BENEFITS: 26 Days Holiday plus Bank Holidays. The Charity offers a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme

LOCATION: St Albans, Hertfordshire – with some opportunity to work from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, 9am – 5pm, Monday to Friday. As a charity they are always keen to support flexible working as much as possible

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Support Administration Assistant with excellent verbal, written and reading skills, a good level of mathematics for financial data processing and previous experience in a customer service and/or office administration role.

Working as the Administrator / Customer Support Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.

 

DUTIES

As the Administrator / Customer Support Administration Assistant your duties will include:

  • Deal with routine correspondence and calls ensuring all enquiries are proficiently handled
  • Maintain paper and computer-based inputting and customer or volunteer records
  • Incoming and out-going post
  • Site & staff Health and Safety
  • Raising purchase orders & expense requisitions
  • General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events
  • Production and distribution of support materials to stakeholders
  • Stock maintenance for office materials
  • Provide a welcoming reception to visitors
  • Always maintain a tidy and professional office environment
  • Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

 

CANDIDATE REQUIREMENTS

As the Administrator / Customer Support Administration Assistant you will have the following skills and experience.

Essential

  • Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent)
  • Excellent verbal, written, and reading skills required for communications
  • Good level of mathematics required for financial data processing
  • Experience in a customer service role, and/or office/administration role
  • Completing basic H&S risk assessments
  • Experienced in the use of CRM systems
  • A comprehensive knowledge of GDPR regulations
  • Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
  • Basic understanding of Health and Safety legislation
  • Clear understanding and experience of safeguarding
  • Highly motivated towards a delivering a person-centred service
  • Evidence of dealing with confidential issues sensitively and with total integrity
  • Positive, team player, who is a self-starter and uses initiative to complete tasks
  • Self-motivated
  • Effective time management skills                                  

Desirable

  • Lived experience of vision impairment (either self or direct family member)
  • Experience of dealing with complex queries and/or complaints
  • Knowledge of Salesforce or CARE database

 

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE


HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P7350

This job is being advertised by AWD online on behalf of Guide Dogs

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in St Albans, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.