Administrator / Administrative Assistant / Marketing Administration

  • Job Reference: AWDO-C5876
  • Date Posted: 2 November 2020
  • Recruiter: Guide Dogs
  • Location: Reading, Berkshire
  • Salary: £16,380 to £18,387
  • Bonus/Benefits: pro rata + Excellent Benefits
  • Sector: Administration
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Guide Dogs Jobs, Careers and Vacancies. Administration Jobs. Marketing Administrator / Administrative Assistant vacancy in Reading, Berkshire Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Marketing Administrator / Administrative Assistant with proven experience of administration in a busy environment and a demonstrable understanding of administrative systems, with excellent organisation and communication skills is required by Guide Dogs based in Reading, Berkshire.

 

SALARY: £16,380 - £18,387 pro rata

BENEFITS: 26 Days Holiday plus Bank Holidays. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

LOCATION: Reading, Berkshire - with flexibility for some remote working

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 9am – 5pm, 35 hours per week. As a charity, we’re always keen to support flexible working as best we can.

 

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Marketing Administrator / Administrative Assistant with proven experience of administration in a busy environment and a demonstrable understanding of administrative systems, with excellent organisation and communication skills.

The Marketing Administrator / Administrative Assistant helps people with sight loss to live the life they choose by assisting the delivery of Committed Giving product journeys by fulfilling key administration duties across a range of channels, including social media, direct mail and email, while maintaining policies and procedures at all times.

As the Marketing Administrator / Administrative Assistant you will carry out social media tasks on a daily basis including: administering Sponsor a Puppy Facebook groups; responding to queries raised; and improving engagement across social media platforms, and will fulfil lottery processes, including: updating weekly winners on website; weekly compliance checks and monthly submissions for Gambling Commission.

As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by Guide Dogs and the thousands of people they help.

 

DUTIES

Your duties and responsibilities as the Marketing Administrator / Administrative Assistant:

  • Supporting Committed Giving Retention Team with campaigns as required, including update visits and interviews, proofing, copywriting, and other administration duties
  • Facilitating stock procurement for Committed Giving products, accurately monitoring stock levels and responding to any stock-related queries
  • Managing day to day relationship with external fulfilment house, liaising with in-house teams to resolve any queries/issues and facilitating fulfilment invoices in a timely manner
  • Working with Supporter Care Team to resolve any queries/issues relating to Committed giving products including supporting with complaints
  • Keeping on top of electronic filing and record management, including using a Customer Relation Management (CRM) database system

 

WORKING AT GUIDE DOGS

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

  

IDEAL CANDIDATE REQUIREMENTS

Essential

  • Educated to GCSE grade C or above in English and Maths or equivalent
  • Proven experience of administration in a busy environment
  • Previous exposure to working in a busy environment, with a variety of tasks to deliver within Service Level Agreements
  • A demonstrable understanding of administrative systems
  • Demonstrable knowledge and proficient use of Microsoft software including standard packages
  • Excellent organisation, communication and administration skills
  • Able to multi-task and prioritise own workload
  • Able to work effectively to achieve agreed Service Level Agreements
  • A willingness to go over and above to ensure the very best service
  • Able to work unsupervised, but team oriented
  • A willingness to work as part of a team to achieve results
  • Good attention to detail, highly literate with strong creative skills
  • An excellent standard of grammar and spelling and ability to proofread and make corrections
  • Accurate data entry skills

 

Desirable

  • Educated to A-Level or equivalent
  • Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity
  • Previous experience of working in the charity sector
  • Experience in content production and development
  • Able to think proactively and propose solutions to problems.
  • Eligibility to work in the UK

 

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

HOW TO APPLY

APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.

CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

 

JOB REF: AWDO-C5876

 

This job is being advertised by AWD online on behalf of Guide Dogs

 

Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Reading, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.