Account Manager / Operations and Key Client Management

  • Job Reference: AWDO-P8469
  • Date Posted: 12 April 2022
  • Recruiter: AWD online
  • Location: London
  • Salary: £50,000 to £60,000
  • Bonus/Benefits: DOE + Benefits (see below)
  • Sector: Executive and Management
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

 Operations and Key Account Manager Jobs, Careers & Vacancies in London Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

Operations and Key Account Manager who has excellent client management and team leadership skills with the ability to negotiate, upsell and manage key strategic client contracts ensuring that the service strategy is aligned to meet client requirements is required for a well-established company based in London.

 

SALARY: £50,000 - £60,000 per annum (depending on experience) + Benefits (see below)   

LOCATION: London  (we also have other regional opportunities available)

JOB TYPE: Full-Time, Permanent

 

JOB OVERVIEW

We have a fantastic new job opportunity for an Operations and Key Account Manager who has excellent client management and team leadership skills with the ability to negotiate, upsell and manage key strategic client contracts ensuring that the service strategy is aligned to meet client requirements.

Working as the Operations and Key Account Manager you will manage key strategic client contracts, which will also involve managing staff and contracts as a whole to ensure target gross profit margins are achieved.

As the Operations and Key Account Manager you will be required to adapt the organisational culture through best practice and appropriate training to one where performance is paramount. A key task will be to identify and develop new business opportunities with the clients as well as ensuring service levels are maintained.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties as the Operations and Key Account Manager include:

  • Manage client contracts to ensure target gross profit margins are achieved
  • Continually seek ways of improving services provided while benchmarking these against best practice in the industry
  • Possess a thorough understanding through regular communication of the client’s business & their needs
  • Monitor, record & report regularly against set KPIs/SLAs for the services provided
  • Identify any potential for business development with the client
  • Negotiation, agreeing & documenting any changes to the contract/service provision & communicating these changes to site staff & service users
  • Full management and financial reporting on managed contracts, including P&L responsibility
  • Manage disciplinary issues
  • Troubleshoot and resolve all client, site management and site employee issues
  • Coordinate, implement and oversee any special projects
  • Ensure site managers and supervisors are achieving performance targets
  • Develop staff to ensure smooth succession planning, while identifying potential candidates for the Employee Development Programme (EDP)
  • Liaise with the Training Academy to identify effective training programmes for staff which cover key aspects of the service & processes

 

CANDIDATE REQUIREMENTS

  • Previous experience in high level relationship building and operational management
  • Previous management experience overseeing large teams
  • Ability to build business relationships and interact effectively with “C” level executives
  • Solid understanding of selling skills
  • Prior direct P&L responsibility and budgetary and cost control experience
  • Results oriented
  • Driven by client satisfaction, with proven track record of diplomacy and ownership
  • Strong integrity, solid business ethics
  • Excellent presentation and interpersonal skills
  • Excellent written and oral communication skills
  • Expert in customer service skills, professional attitude and appearance
  • Strong team approach to account management
  • Creative strategic thinking and performance
  • Good organisational skills
  • Consistent execution & all deadlines met for payroll & billing
  • Oversee monthly budget forecasts for the account
  • Business Development – grow existing accounts year-over year
  • Meet or exceed Total Contract Value/Total Contract Contribution targets

 

COMPANY BENEFITS

  • 4 x Life Assurance
  • 25 days holiday + Bank Holidays
  • 20 Days Company Sick Pay
  • Group Income Protection
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Pension
  • Employee Discount Scheme – Perkbox

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8469

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk