Account Director – Client Services

  • Job Reference: AWDO-P4651
  • Date Posted: 6 February 2019
  • Recruiter: AWD online
  • Location: Bangor, Glasgow or Gateshead (Flexible)
  • Salary: £75,000 to £95,000
  • Bonus/Benefits: + Car Allowance + Benefits
  • Sector: Customer Service, Executive and Management, Government / Public Sector, Sales
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

Client Services Account Director with previous team management experience, supporting Corporate / Blue Chip customers with a background working and developing C-Level customer relationships and growing business opportunities is required for a well-established Company.

 

SALARY: £75,000 - £85,000 per annum (Basic Salary), up to £95,000 OTE + Car Allowance + Benefits (Corporate Discounts with Global Brands, Pension Scheme….)

LOCATION: Office or Home Based - Successful candidates can be based out of any of the Company’s offices in Bangor, Northern Ireland, Glasgow or Gateshead or can be based from home, providing you’re within a one hour commute from one of these locations.

JOB TYPE: Full-Time, Permanent

 

JOB OVERVIEW

We have a fantastic new job opportunity for a dynamic, agile and methodical Client Services Account Director with previous team management experience, supporting Corporate / Blue Chip customers with a background working and developing C-Level customer relationships and growing business opportunities.

Working as the Client Services Account Director your team will sit within the long-established government arm of the business and will report directly to the Executive Vice President of Public Sector Services (one of the Board of Directors).

As the Client Services Account Director, you will be running Client Services for a specific set of Public Sector clients whilst managing the account management team for that portfolio.

You and your team will be the ‘eyes and ears’ of the Company’s clients, making sure that you have a clear view of each client’s strategic vision at the same time as driving overall customer satisfaction. You would need to have both a detailed view of each client’s delivery requirements and a clear long-term strategy to deliver for both client and for the Company.

As the Client Services Account Director, the Company would expect you to form a detailed knowledge of all client contractual and commercial elements and develop a clear short-term tactical and a long-term strategy to deliver the highest possible sales and margin for ‘business as usual’ delivery of each account. You would be required to use clear change control procedures to document, cost and bill additional requirements using your in-depth knowledge of the client contract.

Working across your client’s organisation at both C level and daily management level you will ensure clear communication and a good working partnership is in place. You will also take the opportunity to bring in key additional Company stakeholders as needed to service the client requirements and to build excellent growth (or farming) opportunities, building yourself a full pipeline of activity. You would be rewarded earning commission for achievement against your annual growth target.

You will also be responsible for managing your Account Team by setting clear objectives and supporting them in developing outstanding and ongoing account plans – you would also oversee all professional monthly, quarterly and annual reviews with your government customer base.

 

IDEAL CANDIDATE REQUIREMENTS

  • Previous line management experience of Account Managers
  • Previous client services experience – working with external (not internal) customers
  • Knowledge of the public sector vertical market (would be of benefit)
  • A working knowledge of outsource service provision (preferably in BPO – but not essential – other relevant service industry provision is also appropriate)
  • Proven ability to work at C-Level growing client business / proven ability of hitting existing client revenue growth targets
  • Corporate working background e.g. large or medium size blue chip companies (not SME – small, medium enterprise background)
  • Good working knowledge of MS Excel and MS PowerPoint
  • Ability to understand and communicate back to clients regarding Customer Relationship Management and telephony solutions e.g. Business Systems Analysts and Developers are on hand to support. However, you must be able to ‘communicate on’ solutions and fixes

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P4651

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