2nd Line Technical Support Engineer

  • Job Reference: AWDO-P8606
  • Date Posted: 5 May 2022
  • Recruiter: AWD online
  • Location: Manchester
  • Salary: £35,000
  • Bonus/Benefits: + Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

IT & Communication Jobs. 2nd Line Line Support Engineer Jobs, Careers & Vacancies in Manchester, Greater Manchester, North West England. Advertised by AWD online – Multi-Job Board Advertising and CV Sourcing Recruitment Services

2nd Line Technical Support Engineer with excellent senior level service desk technical support and customer facing skills required for remote and project based work with an IT Managed Service Provider based in Manchester, Greater Manchester, North West England.

 

SALARY: £30,000 - £35,000 per annum (depending on experience) + Benefits         

LOCATION: Manchester, Greater Manchester, North West England     

JOB TYPE: Full-Time, Permanent

 

KEY REQUIREMENTS: Candidates will be required to provide service desk technical support in addition to leading projects on site with clients based predominately in Manchester and surrounding areas. Some UK wide travel may also be required on occasion.

Candidates MUST have a solid Second Line Support Background with the desire to develop your skill set into a Third Line position.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer with excellent technical and customer facing skills that has the ability to take the lead on projects when required.

Working as the 2nd Line Technical Support Engineer you will join the service desk function of an expanding IT Managed Service Provider, where you will be responsible for the provision of high calibre and high-quality resolution of complex issues across a wide and varied customer base in Manchester and across the UK.

Your responsibilities as the 2nd Line Technical Support Engineer will also involve planning, management and implementation of changes within the customer environments and processes alongside incident management and mentoring of colleagues.

As the 2nd Line Technical Support Engineer you will work across a varied range of technologies including Active Directory, Exchange, Office 365, Azure, VMware, Network Security and Infrastructure, Storage and Wireless Networking to name a few.

The role will involve a combination of remote technical support with some site visits predominately within the Manchester region.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

IDEAL CANDIDATE REQUIREMENTS

ESSENTIAL SKILLS

  • Excellent technical skills across Windows server estate and accompanying technologies
  • Excellent second line support experience
  • Experience of working across networking technologies ideal
  • Technical expertise for most of the following: Active Directory, Microsoft Exchange, Microsoft Office 365, Azure, VMware, Hyper V, Firewall (SonicWall (preferable)), Network Security and Infrastructure, Storage and Wireless Networking
  • Ability to travel to client sites as and when required
  • Excellent communication skills

To be considered for this position you must be eligible to live and work in the UK

 

DESIRABLE SKILLS

  • Knowledge of Autotask software
  • Knowledge of Datto RMM (formally Autotask Endpoint Management (AEM))
  • Azure
  • ITIL

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P8606

Full-Time, Permanent Second Line IT Jobs, Careers and Vacancies. Find a new job and work in Manchester, Greater Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk