2nd Line Support Engineer - Desktop Support – Media Industry

  • Job Reference: AWDO-P3751
  • Date Posted: 25 October 2017
  • Recruiter: AWD online
  • Location: London
  • Salary: £30,000 to £35,000
  • Bonus/Benefits: + Bonus + Excellent Benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: CV Response Team

Job Description

2nd Line Support Engineer with good Desktop / IT Technical Support skills covering Windows, Mac OSX, Microsoft Office 365, Active Directory and with some Network troubleshooting skills is required by a Media Company based in West London.

 

SALARY: £30,000 - £35,000 + Bonus + Excellent Benefits (Healthcare, Pension, Season Ticket Loan, Life Assurance, Ride to Work Scheme, Eye Car Vouchers, Shopping Discount Cards, plus a range of other benefits from Dinning Out Offers, Tech Product Discounts etc.) 

 

KEY REQUIREMENTS: In addition to the Desktop / IT Technical skills required (Windows, Mac OSX, Microsoft Office 365, Active Directory and with some Network troubleshooting skills), Candidates should have excellent communication skills and have the ability to talk to non-technical people at all levels within the business. You should be extremely personable and be comfortable working within a less formal, media based environment.

 

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line Support Engineer that has good Desktop / IT Technical Support skills covering Windows, Mac OSX, Microsoft Office 365, Active Directory and with some Network troubleshooting skills.

Working as the Desktop / 2nd Line Support Engineer you will join a small IT of 3 that supports around 280 Users based in the London office, which will involve supporting users remotely and deskside.

As a successful candidate, you will have a great chance to work with a wide range of hardware and software covering Windows, Mac OSX, Microsoft Office 365, Active Directory, Mobile Devices (Androids, iPhones, iPads etc.), Avaya etc.

As the Desktop / 2nd Line Support Engineer you will also provide some cover for non-London based Users when needed and get involved with moves and changes.

 

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

 

IDEAL CANDIDATE REQUIREMENTS

  • Must have excellent customer service skills with the ability to communicate in a friendly and non-technical way to people at all levels within the business
  • Solid Second Line Technical Support skills
  • Experience supporting Windows, Mac OSX, Microsoft Office 365, Active Directory and have some Network troubleshooting skills
  • MCSE or equivalent Microsoft certification or equivalent preferred, although not essential
  • Excellent organisational, time-management and prioritisation skills

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

JOB REF: AWDO-P3751

Full-Time, Permanent IT Jobs, Careers and Vacancies for a London based Media Company

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