Technical Support Engineer | Helpdesk

Details

Technical Support Engineer / Helpdesk Analyst required to perform 1st line broadband router support based in Borehamwood, Hertfordshire.

Candidates should be familiar with and have working experience of broadband hardware, ADSL, cable / wireless routers and modems, VPN, VoIP, firewalls, wireless LAN and similar devices in a real hands-on environment, in addition to general networking concepts (including TCP/IP, Ethernet, routing etc.). Ideally you will already be working in a 1st line telephone support / Helpdesk role.

The company has been established since 1989 and is a specialist networking products distributor. They are directly involved in the development of the products, so this is an opportunity to directly influence and be involved in new product testing and development.

The technical support department is a friendly, busy and hard-working team. Working as a Technical Support Engineer on the Helpdesk you will be part of the support team and will assist product users with configuration, troubleshooting and general networking product queries.

This Technical Support Engineer vacancy is a 1st Line broadband router support / Helpdesk office-based role (not field based), where you will be communicating and supporting customers mostly by phone and email. You will also conduct product testing, upgrade and repair of products within the service centre as well as other general office duties. Part of your duties will involve advising customers (pre-sales) on the most appropriate products for their application and assist the company’s re-sellers with the same. With your existing IT knowledge as a foundation, in-house training will be provided to familiarise you with the specific networking product range and support methods that will equip you to perform your duties effectively.

Your experience should include:

• Telephone support (Ideally you will already be working in a 1st line telephone support / Helpdesk role)

• Configuring and troubleshooting broadband hardware, ADSL, cable / wireless routers

• Configuring VPN’s

• Trouble shooting VoIP configurations

• Supporting firewalls

• Setting up and troubleshooting wireless LAN’s

• A very good understanding of general networking concepts including, TCP/IP, Ethernet, and routing principles.

Working as the Technical Support Engineer your duties will include:

• Providing support by telephone and email;

• Pre-sales Technical Support assistance to select appropriate products;

• After-Sales support in configuring, installing or using products;

• Test, configuration, upgrading or repair of products;

• Training of re-sellers/users in product usage;

• Testing new products at all stages of development;

• Preparing technical documentation.

Successful Technical Support candidates can expect to earn up to £22,000 per annum (depending on experience).

You must also have excellent written and verbal communication skills in English.

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

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